Executive Director, Group Customer Advocacy

Key Responsibilities:

• Strategy & Governance:
• Lead the Customer Advocacy strategy and governance framework.
• Foster a culture of customer-centricity across the organization.
• Cross-Functional Initiatives:
• Drive initiatives to improve customer satisfaction and reduce friction points.
• Oversee customer feedback channels, root cause analysis, and resolution frameworks.
• Representation & Compliance:
• Represent the customer voice in executive forums and strategic planning.
• Monitor regulatory developments and ensure advocacy practices align with compliance standards.