Job Description
You will:
- Attend to customers enquiries relating to life and health insurances via phone and email including escalated enquiries via an integrated customer management system
- Follow up customers complaints and appeals closely, giving them timely updates and prompt resolution
- Provide feedback proactively to make work processes more efficient or to enhance customer experience
- Collaborate and support team members in enquiry/complaint handling
- Prepare reports pertaining to statistics collection and productivity
- Work on projects and assignments that your supervisor assigns
To join us as a Customer Service Officer, you:
- have obtained a diploma or degree, relevant insurance certification will be an advantage;
- have at least 1 year of customer service experience in the insurance or financial industry;
- are proficient in Microsoft Office;
- have strong interpersonal and communication skills (including writing);
- can multitask and prioritize daily workload; and
- enjoy helping customers and remain composed in the face of challenges.
