Job Summary
Handle customer enquiries via phone and email, manage documents accurately, support daily office tasks, maintain organized records, and assist in preparing basic reports. Provide friendly service to ensure smooth daily operations.
Responsibilities
- Respond promptly and clearly to customer enquiries via phone and email to resolve issues and provide information
- Organize and manage documents to ensure easy retrieval and accurate record-keeping
- Support daily office tasks by coordinating with team members to maintain workflow efficiency
- Maintain accurate and up-to-date records to support operational needs and reporting
- Assist in preparing basic reports by compiling relevant data to inform team decisions
- Deliver friendly and professional service to customers and colleagues to promote a positive work environment
