Executive, Customer Service (3 months contract)

This is a 3 month contract role, immediate starters are preferred.

Working location: Kewalram House (Bukit Merah/Alexandra)

Working days: Monday - Friday: 8.00am - 5.00pm and Saturday: 8.00am - 12.00pm

About the Role

The Executive, Customer Service (3-month contract) is a customer-facing member of DKSH's Customer Service team, responsible for delivering timely, professional, and resolution-focused support across all customer interactions. This role plays an important part in maintaining service quality, managing order fulfilment, and strengthening customer relationships to contribute to DKSH's service-level commitments.

What You Will Deliver

• Respond to customer inquiries via phone and email in a timely and professional manner, providing accurate information on products, services, policies, and procedures
• Handle customer complaints, concerns, and feedback effectively to ensure satisfactory and timely resolution
• Process customer orders, returns, exchanges, and refunds accurately to support a seamless customer experience
• Update and maintain accurate customer records and documentation in the system to ensure operational transparency
• Monitor order status and coordinate with relevant departments to ensure timely delivery and fulfilment
• Investigate and resolve customer issues in collaboration with internal teams, escalating complex cases to the appropriate department when necessary
• Follow up with customers to confirm successful issue resolution and uphold a high standard of service throughout
• Build and maintain strong customer relationships to support long-term retention and satisfaction
• Identify opportunities to improve service quality and contribute to achieving service-level targets
• Prepare and maintain reports related to customer service activities to support business visibility and performance tracking
• Administrative duties and coordination tasks as required

What You Bring

• Minimum 1 to 3 years of experience in customer service or a related field
• Excellent verbal and written communication skills across customer-facing and internal interactions
• Strong interpersonal and customer relationship management skills
• Ability to multitask and work effectively in a fast-paced environment
• Good problem-solving and conflict-resolution skills
• Proficiency in SAP or customer management systems is an added advantage

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Customer Service.