[What the role is]
This is an 11-month contract position as an Executive in the CET Academy.
The Course Administration Executive supports the effective delivery of Continuing Education and Training (CET) programmes within Ngee Ann Polytechnic's (NP) CET Academy. The role provides endtoend administrative and operational support across the course lifecycle, working closely with academic staff, trainers, learners, and internal and external stakeholders to ensure smooth programme execution in accordance with NP and funding agencies policies, academic standards, and regulatory requirements.
[What you will be working on]
Your responsibilities will include, but are not limited to, the following:
- Course setup and scheduling in accordance with approved academic calendars and programme plans
- Administer learner registrations, enrolments, withdrawals, and attendance records
- Coordinate course logistics, including classrooms, training facilities, learning platforms, and teaching resources
- Liaise with academic staff, trainers, and stakeholders to support course delivery
- Administer assessments, learner feedback, and course completion processes
- Maintain accurate learner and course records in NP and funding agencies systems and training management platforms
- Prepare and disseminate course communications, confirmations, timetables, and postcourse documentation (e.g. certificates, where applicable)
- Support compliance with NP's academic policies, CET quality assurance frameworks, and audit requirements
- Assist with data collection and reporting for internal reviews, management reporting, and external submissions (e.g. regulatory or fundingrelated, where applicable)
- Handle learner and trainer enquiries professionally, ensuring timely followup and resolution
- Coordinate with internal stakeholders such as academic schools, finance, IT, and facilities to support CET operations
- On site and/or virtual session support to ensure courses run smoothly, where needed
- Maintain proper filing and documentation in line with NP's governance and records management practices
- Perform other CETrelated administrative and operational duties as assigned
[What we are looking for]
- At least 3 years of working experience, preferably in one of these areas: educational programme management, Accounting and IT, customer service
- Proficient in MS Office applications with intermediate to advanced Microsoft Excel knowledge
- Good communications skills and ability to connect to people
- Excellent time management and multi-tasking ability
- High adaptability to changes in a fast-paced environment
- Fresh graduates with the relevant skillsets and good service orientation are also welcome to apply
