Executive (Communications & Compliance)

Job Description

The incumbent will support the day-to-day operations of the OneComms platform by managing operational cases, leading operational communications, preparing reports and supporting system enhancements and operational and digitalisation initiatives.

The Incumbent Is Expected To

• Co-lead OneComms
• Manage and oversee operational cases through the OneComms platform.
• Oversee and coordinate the dissemination of operational communications to stores.
• Prepare operational reports, dashboards and operational tracker by analysing data to identify operational gaps and propose corrective actions
• Conduct User Acceptance Testing and project coordination for any other ad-hoc projects assigned
• Develop and maintain user guides, process documentation and training materials.
• Proactively identify and lead process improvement, digitalisation and operational projects.
• Manage administrative duties and perform any other ad-hoc assignments
  
  

Job Requirements

Critical Accountabilities

KEY RESULT AREAS (KRA)

MAJOR ACTIVITIES / OUTCOME

Operations Support & Case Management

• Manage and oversee operational cases through an internal ticketing platform, ensuring timely resolution in accordance with established service standards.
• Serve as the key operational bridge between stores and business units to resolve complex escalations.
• Monitor operational issues , identifying recurring trends and escalate critical matters with proposed corrective measures where appropriate.
  
  

Operational Communications

• Coordinate & publish scheduled store communications including daily broadcast cycles, ensuring messages are accurate, timely and targeted to the correct stores/ formats.
• Check submission from HQ stakeholders for completeness, clarity, appropriate audience and required action before publication; follow up with requestors where clarification is needed.
• Ensure communications follow the established guidelines, & prevent duplicated, conflicting or unnecessary messages to stores.
• Coordinate time sensitive communications such as product recalls, operational incidents, regulatory updates or other urgent instructions requiring rapid dissemination to stores. .
  
  

Reporting & Administrative Support

• Develop, analyse, and maintain regular operational reports and executive dashboards
• Maintain operational records, master data and shared documentation.
• Assist in monitoring operational performance and highlighting follow-up where required.
  
  

Major festive support & adhoc partnership projects with external parties.

• Generating festive post mortem reports to Products during festive committee meetings.
• Liaison parties between government agencies such as NEA, SFA, HSA for product quality issues/ withdrawals/ recalls.
  
  

Process Improvement & Stakeholder Support

• Identify workflow bottlenecks and lead initiatives to optimise operational efficiency.
• Drive digitalisation and automation projects to streamline daily store and department operations
• Build and maintain effective working
  
  

Systems & Project Support

• Lead / Support User Acceptance Testing (UAT), system enhancements and operational projects.
• Coordinate user engagement, requirement gatherings and testing cycles/ simulations to ensure the programme deliverables are practical and implementable.
• Create user manuals, SOPs, and training collateral for end-users.
• Provide change management support and project coordination during and post-system implementations.
  
  

Educational Qualifications

Diploma with 2-3 years experience in retail operations or Degree in any discipline, preferably in Business or Retail, Operations Management. Fresh graduates are welcome to apply.

Relevant Knowledge And Experience

• Diploma with 2-3 years experience in retail operations or Degree in any discipline, preferably in Business or Retail, Operations Management. Fresh graduates are welcome to apply.
• Experience in retail operations, administration such as preparation of reports & slide presentations would be an advantage.
• Proficient in Google G Suite, MS Excel & MS Powerpoint
  
  

PERSONAL CHARACTERISTICS & BEHAVIOURS

• Good communication and interpersonal skills.
• Team player with the ability to collaborate and work effectively with a variety of internal & external stakeholders .
• Motivated & Meticulous with good attention to detail.
• Adaptable and resilient in a fast-paced environment
• Open to learning and managing modern front-end technologies, digital hardware, and platform tools