Executive, Business Technology (Product Configuration)

Overall Job Purpose

We are seeking a dynamic individual to fill a crucial role at the intersection of business and technology. As our Product Configuration Specialist, you will serve as a vital connector between our business teams and technical systems, ensuring smooth product rollouts and optimized sales processes across multiple channels.

Your primary purpose will be to translate business requirements into actionable technical configurations, while continuously improving our systems to meet evolving market demands. This role requires a unique blend of business acumen and technical expertise, as you'll be responsible for:

Key Responsibilities

Product Management and Configuration:

• Gather and evaluate business units requirements for sales and campaigns. Advise on the feasibility of execution within existing systems
• Perform product configurations and updates for sales across different channels: OTC, B2C, B2B
• Resolve problems promptly, providing support and effective solutions to product-related issues

Project Involvement and System Enhancement:

• Recommend solutions and technical workarounds, and oversee project and system enhancements
• Participate in project and system enhancement discussions
• Represent business users in User Acceptance Testing (UAT) and implementation activities

The ideal candidate will demonstrate a unique ability to seamlessly blend business acumen with technical expertise, offering valuable insights from both perspectives. You should thrive in a fast-paced, business-focused environment, possessing the ability to think creatively and technically. You will be comfortable brainstorming innovative solutions with business teams while also diving into the technical details of product configuration.

Job Requirements

Qualifications and Experience:

• Bachelor's degree or Polytechnic diploma in Business Information Technology, Tourism, or related fields
• 3 to 5 years of experience in the hospitality and tourism industry or relevant sectors
• Experience in the travel or hospitality industry is advantageous

Knowledge and Skills:

• Strong understanding of business processes in the tourism industry
• Proficiency in product configuration and management systems
• Excellent written and verbal communication skills
• Familiarity with OTC, B2C, and B2B sales channels is beneficial

Personal Attributes:

• Meticulous attention to detail and proactive self-starter
• Strong ability to multitask and prioritize effectively
• Analytical mindset with problem-solving skills