Job Description
The shortlisted candidate is to ensure timely completion of medical reports and the medical information is released in accordance to hospital policy. He/She will also assist in daily supervision of Medical Reports Section operations
Duties And Responsibilities
- Register and process medical report requests, including cashier function for medical report payment.
- Handle all email, phone and mail enquiries pertaining to medical reports.
- Follow-up with doctors on incomplete medical report requests.
- Execute administrative duties pertaining to all medical report requests.
- Manage and resolve urgent and/or difficult cases to ensure that medical reports reach requestor within the stipulated timeline.
- Retrieve medical records to facilitate report writing and/or records duplication requests from law firms and government agencies.
- Conduct quality check on medical report before release.
- Assist in the preparation of statistics such as monthly performance report.
- Any adhoc assignment as assigned by the supervisor
Requirements
- G.C.E A level qualification or Diploma holders
- Preferably 5 years working experience in retail, customer service or healthcare industry. Familiar with medical terminology will be an added advantage
- Proficient in Microsoft Outlook, Word and Excel
- Excellent communication and interpersonal skills
- Service oriented and customer focused
- Positive working attitude, team player and willing to learn.
- Work independently and seek ways to surpass customer's expectations
