The shortlisted candidate is to ensure timely completion of medical reports and the medical information is released in accordance with the hospital policy.
Duties And Responsibilities
Register and process medical report requests, including cashier function for medical report payment.Handle all email, phone and mail enquiries pertaining to medical reports.
Follow-up with doctors on incomplete medical report requests.
Execute administrative duties pertaining to all medical report requests.
Manage and resolve urgent and/or difficult cases to ensure that medical reports reach requestor within the stipulated timeline.
Retrieve medical records to facilitate report writing and/or records duplication requests from law firms and government agencies.
Conduct quality check on medical report before release.
Any adhoc assignment as assigned by the supervisor.
Requirements
Possesses minimally a Diploma education qualification.
Preferably at least 1-2 years of experience in healthcare/hospitality/government industry with administrative or customer service experience.
Proficient in Microsoft Outlook, Word and Excel.
Excellent communication and interpersonal skills.
Service oriented and customer focused.
Positive working attitude, team player and willing to learn.
