[What the role is]
We are looking for a service-oriented individual to join the Memorial Services and Operations Division which oversees the operation and maintenance of Government cemeteries, crematoria and columbaria. You will be stationed at either Mandai Crematorium & Columbarium or Choa Chu Kang Cemetery Complex and will play a key role in providing after-death care service.
[What you will be working on]
Your Job Responsibilities Include
- Attend to customers on applications for services provided at the Mandai Crematorium & Columbarium or Choa Chu Kang Cemetery
- Attend to public enquiries/requests made via telephone or email or in person
- Review and process applications submitted by the applicant
- Perform daily revenue collection checks and compile revenue reports
- Perform administrative duties e.g., data entry, filing and sorting of documents
- Carry out data analysis of cases received and processed when necessary
- Perform other duties assigned by supervisor
[What we are looking for]
Job Requirements
- Experience in Frontline E-services preferred
- Prior working experience in customer service would be an advantage
- Good Knowledge of Microsoft Office Applications
- Willing to work in after-death care service environment
- Mature, independent, responsible and resourceful
- Tactful, approachable and patient
- Meticulous and ability to multi-task
- Ability to interact and foster teamwork
- Communicate in a friendly manner and enjoy working with others
- Good organisational and administrative skills
- Willing to take initiatives
- Willing to work on weekends and public holidays
