Executive, Administration (Dialysis Centre)

Job Summary

The Administrative Executive provides comprehensive administrative and operational support across multiple portfolios within the Company. This role serves as a central coordination point for frontline services, procurement, inventory management, stakeholder liaison, and other administrative support.

Portfolio allocation and specific functional focus will be determined based on organisational priorities and team requirements. The incumbent is expected to demonstrate adaptability and operational reliability in supporting various departments as assigned.

Responsible for the administration of Ihsan Kidney Care (IKC), including but not limited to the following:

• Strategize, plan and maintain standard operating procedures, foundation policies and initiatives with the Centre Manager and Assistant Nurse Manager

• Undertake research, analyse data as well as develop, design and monitor systems and processes to improve effectiveness of operations

• Work closely with a diverse range of stakeholders in attending to feedback and complaints by patients whenever necessary

• Conduct periodical reviews of the general operations

• Identify potential areas of compliance vulnerability and risks

• Develop / implement corrective action plans for resolution of problems / issues

• Work on improving service levels continuously and achieve customer satisfaction targets

• Oversee all purchasing matters (obtain quotations, put up purchase orders, etc.)

• Manage the inventory of the dialysis centre

• Supervise support staff of IKC (e.g. cleaners, etc.)

• Work closely with the finance department pertaining to all IKC matters

• Assist with processing all claims, billings, invoices, collections, and donations, etc.

• Manage all e-portals for IKC (to be assigned as the administrator as well)

• Ensure proper custody of cash and receipt books

• Supervise all files, mails, and keys in IKC

• Maintain and update leave records of staff promptly

• Attend to public enquiries (telephone enquiries, email enquiries, etc.)

• Support IKC Committee in all administrative matters

• Any other duties as assigned by Centre Manager / Assistant Nurse Manager / Executive Director / Executive Secretary

  Minimum Qualification

  Professional Certificate / NITEC in Business Administration, Office Skills, Operations, or related field.

  Experience

  At least 1-2 years of relevant administrative, dialysis centre, or operations support experience preferred.

  Fresh graduates with relevant training may be considered.