JOB OVERVIEW
The Sales Executive is primarily responsible for supporting the Sales Team on day-day operations and administration. Additionally, this role handle group bookings (reactive sales). This opportunity will be a stepping stone towards a rewarding sales career in the hotel industry.
DUTIES AND RESPONSIBILITIES
FINANCIAL RETURNS
- Administrative support to proactive Sales Team - integral collaborative effort to meet hotel's financial goals
- Handling of group enquiries with guidance from senior colleagues in Sales & Revenue
- Close liaison with reservations and front of house team to deliver Great group stay experience
- Promote Holiday Inn products and services using and suggestive selling techniques
- Support and execute action plans to increase sales and associated business
PEOPLE
- Liaise with Asst. / Director of Sales and Finance Lead for all reservations requiring credit approval
- Attend meetings and training sessions as required
- Attend sales related events as required & facilitation of site inspection for any walk-in (Sales)
GUEST EXPERIENCE
- Promote IHG & Hotel's products and services
- Maintain a high-level of product and service knowledge about IHG Hotels in our region
- Support and facilitate reservations via Reservations Team
- Maintain knowledge of special rates/ offers/ promotions
RESPONSIBLE BUSINESS
- Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
- Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
- Initiate action to correct a hazardous situation and notify supervisors of potential dangers
- Log security incidents and accidents in accordance with hotel requirements
ACCOUNTABILITY
- Ensure all group quotations are properly recorded in our GRC tracker
- Ensure all group contracts, group resume, group commissions and coach transfers are properly documented and facilitated.
- Overall main in charge for group bookings and that includes managing of various group bookings platforms - IHG Meeting Broker/ CVENT/ TagVenue and others
- Overall administrative in charge for annual corporate rates renewal exercise in maintaining records/ documentation/ rates loading.
- Preparation and support of production and sales reports
QUALIFICATIONSAND REQUIREMENTS
- Degree/ Diploma in Hotel Management or Business Administration or equivalent
- Experience in administration or hotel sales will be a plus
- A positive and keen to learn attitude.
- Must be proficient in written and spoken English and with good communication skills
