Job Highlights
- Dynamic working environment
- Open and collaborative culture
Inspired by Singapore's culture, colours, and flavours, Artyzen Singapore represents a modern interpretation of the luxury lifestyle where your utmost comforts are met.
Centrally located in the heart of the city, Artyzen Singapore is just a stone's throw from Orchard Road. Home to the 142-room luxury lifestyle accommodations, this iconic heritage landmark was once the sprawling tropical-garden mansion named Villa Marie by the great-grandson of Singapore's well-known philanthropist, the late Mr Tan Tock Seng.
Responsibilities
- Oversee the execution of events from planning to completion, ensuring all operational and logistical requirements (including dcor, smell and music) are met to create memorable guest experiences.
- Interpret and implement detailed event plans in collaboration with the Sales and Marketing team.
- Liaise with internal departments (e.g. Facility Management, IT, Security) and external vendors to coordinate event logistics, including venue setup, equipment, catering, staffing, and transportation.
- Conduct site inspections and pre-event evaluations to identify and address potential risks or issues.
- Manage on-siteevent operations, ensuring all elements run smoothly and efficiently.
- Monitor event timelines and budgets, making real-time adjustments as needed.
- Ensure compliance with health, safety, and regulatory requirements.
- Maintain post-event reports, providing analysis and recommendations for continuous improvement.
- Lead and manage event support staff and contractors as required.
- Manage staffing schedules and briefings for event crew, volunteers, and temporary personnel.
- Troubleshoot issues and resolve problems promptly during events.
- Use the Art of Service and be responsible for the whole guest journey in and beyond event experience.
- Check on guests regularly to ensure satisfaction and to address any concerns they may have.
- Handle any guest complaints or issues with a positive attitude and find a quick resolution.
- Handle all OS&E and equipment carefully and responsibly to keep damage and breakage toa minimum.
- Assist colleagues in other areas outside the direct area of responsibility and work as a team to provide the best guest service.
- Support daily restaurant and bar operations as required, in the absence of events.
- Other ad-hoc assignments and projects as needed.
Requirements
- Minimum 2 years of hands-on experience in a supervisory role in hospitalityor F&B industry, preferably in banquet or events operations
- Excellent communication and interpersonal skills.
- Strong organizational and time-management skills.
- Knowledge of food and beverage service, including wine and cocktail service.
- Ability to work well under pressure and in a fast-paced environment.
- Strong leadership skills, with the ability to motivate and train staff.
- Experience with scheduling and labor cost management.
- Proficient in computer skills, including MS Office and restaurant POSsystems
- Good command of written and spoken English.
- Passionate and enthusiastic with a positive can-do attitude.
