Coordinate and ensure the smooth running of all private event matters with clients in a timely fashion, through Golf Event Overviews, Banquet Event Orders and any other communication channels.
Issue Weekly Event Forecasts and Banquet Event Orders in a timely fashion to allow all relevant depts/sections to plan their market list, manpower and other requirements.
Prepare printing materials relating to the event (eg directional signs, menu, food tags etc.)
Attend to billing enquiries and prepare billing summaries for all private event transactions.
Manage and control all available function room spaces.
Work with trusted event vendors/suppliers to offer additional event services to clients (eg dcor, emcee, live band, entertainment etc.)
To ensure that service of the highest standard is accorded to members and clients at all times.
Attend to and resolve customers complaints and tabulate customers feedback for Management's review.
Issue meeting agenda and take minutes for meetings involving the dept. as and when required.
Handle backroom administrative duties (eg raising of purchase requisitions, sourcing of corporate gifts/party favours, filing of documents etc.)
Contribute to the sales performance of the dept by cold calling or networking and to follow with weekly sales reports.
Any other duties that may be assigned from time to time by the Management.
