Job Description

Job Description: Event Planner

Working Hours: 9:00 AM - 6:00 PM
Off Day: Monday or Tuesday (one day per week, depending on the event schedule)

Job Scope & Responsibilities

Event Planning & Coordination
- Plan, organise and coordinate various company events, including cooking classes, product sharing sessions, customer experience sessions and health talks.
- Develop event schedules, prepare activity plans and ensure all events run smoothly.
- Coordinate event logistics, venue setup, materials, equipment and refreshments.
Event Execution & On-site Management
- Manage event setup, registration, guest reception and on-site arrangements.
- Ensure all events are conducted professionally and provide a positive experience for participants.
- Handle unexpected issues and coordinate with relevant team members to resolve them.
Customer Engagement
- Welcome and engage customers during events.
- Assist with product demonstrations, product introductions and interactive activities.
- Create an enjoyable and engaging environment to enhance customer participation and satisfaction.
Marketing & Event Promotion
- Assist in promoting upcoming events through WhatsApp, social media and other marketing channels.
- Prepare event invitations, promotional materials and registration lists.
- Follow up with participants before and after events to encourage attendance and maintain customer engagement.
Vendor & Internal Team Coordination
- Coordinate with trainers, speakers, chefs, suppliers and other external parties.
- Work closely with the sales and marketing teams to ensure events meet company objectives.
- Monitor event supplies, equipment and materials to ensure everything is ready before each event.
Post-event Follow-up & Reporting
- Collect customer feedback and evaluate event performance.
- Prepare post-event reports, including attendance, customer feedback and areas for improvement.
- Maintain proper records of event expenses, attendance lists and event-related documents.

Key Requirements

Good communication, organisational and time-management skills.
Positive attitude, responsible and detail-oriented.
Able to handle multiple tasks and coordinate events independently.
Comfortable interacting with customers and working with different teams.
Willing to work on weekends or public holidays when required for scheduled events, with the weekly off day arranged on Monday or Tuesday.
Experience in event planning, customer engagement or marketing is an advantage.

Key Objective: To plan and execute engaging events that enhance customer experience, strengthen customer relationships and support the company's marketing and business objectives.