Customer Service
- Represents Company in a courteous, efficient, and friendly manner in all customer and employee interactions.
- Foster a sense of community and create happiness at work for our team, our client and their guest.
- Visibly engaged and well known in the workplace; spends a minimum of two hours per day welcoming employees in the reception or employee entrances and also walking floors to ensure Workspaces (desk, conference rooms, pantries, utilities etc.) are stocked and maintained
- Interact with customers and resolves customer complaints in a friendly and service-oriented manner.
- Approaches all situations with a can-do attitude and presents solutions not problems.
- Reviews and Responds to all customer comments or newly assigned events within 24 hours.
- Relays relevant comments from customers directly to catering manager, team members, or client managers as necessary.
Events Management
- Ensures that all daily event orders are processed and fulfilled to client expectations.
- Monitors all events and customer satisfaction by ensuring room layout, decor, rentals, and catering are complete.
- Accommodates event requests, changes and last-minute requests efficiently and courteously.
- Maintains a professional, calm, and composed demeanor while offering consistent and efficient completion of events in correspondence, coordination and execution.
- Works with outside vendor teams for rentals, equipment, etc. as needed.
- Partners with Catering Manager and staff as required to ensure catering is correct and on time.
- Works with Events organisers to ensure scheduling is correct.
- Directs with Events Setup team to ensure room layouts and resets are correct.
- Communicating clear and concisely in a timely manner.
- Processing high volume emails with accuracy and efficiency.
- Act as managing agent on food and beverage services to ensure high quality food is served in client's office and for all events.
- Works with Global Events Team for any troubleshooting that will arise from employees.
Site Operations
- Assist in the implementation of Industry Best Practice operations, in accordance with OpsAIDE standards and processes
- Conduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all times
- Seek ways to improve operational standards and cost effectiveness
- Updating of monthly management reports for waste management and energy management
- Prepares monthly and quarterly events report in a timely manner for JLL reporting to client.
- Being the regional SME support for events management
- Perform any ad hoc tasks as directed by the Facilities manager
Health & Safety Management
- Assist in carrying out safety procedures as requested
- Maintaining site induction register and conducting training for vendors and employees.
- Ensure compliance with insurance, legal, health and safety obligations
Vendor Management
- Assist the Facilities Manager in the procurement of vendors and services as required
- Assist in the management of all contractors on site to ensure they perform to the required standards including inspection of vendors works
- Assist in the management of vendor register.
Finance Management
- Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner
- Ensure prompt and accurate management of purchase orders
- Responsible for Invoice and Payment process for vendors on JLL & client system.
