EUS Intern

About Amplify Health

Who We Are

Amplify Health is Asia's leading health technology and analytics organisation, providing our customers with integrated solutions to make healthcare more accessible, affordable and effective across the region.

We offer a unique B2B business model and integrated stack of SaaS-based products, PaaS-based HealthTech launchpad and DaaS-based on-demand data offerings to deliver impact to our customers across the healthcare value-chain.

Our joint-venture partners, AIA and Discovery, have provided us with the foundations and a platform that truly differentiates us from our competitors and allows us to build and deploy products at a scale and quality that few can match.

We aim to be the trusted custodian of Asia's largest repository of health data, unifying financial, clinical, operational and behavioural data to empower our customers with insights that highlight opportunities to deliver better value and care outcomes.

Our Vision and Ambition

To build the leading healthcare AI and platform services company in Asia that transforms the delivery of health and wellness for patients and communities by combining and leveraging the distinctive and complementary assets and strengths of AIA and Discovery.

Amplify Health will simplify access to health data and AI Innovation to accelerate distinct and disruptive healthcare value insights and resulting improvements in health outcomes through value-based care, personalised care plans and aligning individuals lifestyle/ behavioural choices.

By 2028, Amplify Health will have in place one of Asia's strongest health-tech and AI capabilities; a comprehensive, integrated health technology stack supported by precision insights derived from proprietary data pools.

The Position

Summary

As an intern with the End User Services team, you will be supporting high priority projects in the areas of End User Technology, User Support and Audio Video event support. This is the face or front door of Information Technology in our business and is critical to ensuring that our business runs smoothly, and users can rely on Technology to achieve their business goals.

Key Responsibilities

• Assist and observe EUS engineers resolving technology questions and issues where directed.
• Assist with keeping clear records of all activities in the Technology Support team under the direction of the EUS engineers.
• Assist the EUS Team buy logging requests, coordinating simple activities and following up on deliverables to ensure targets are met and user experience is maintained at a high level.
• Maintain a positive can-do attitude and a cheerful and professional demeanour with colleagues and users.
• Assist where directed in delivering operational on-site and remote support for online events, such as large-scale video conference, online presentation, and webinars.
• Assist with maintaining and troubleshooting audio, video, lighting, and other related equipment.

What You Will Gain

• Exposure and hands-on practical experience in User Support, Troubleshooting and End User Technologies. Gain direct experience on high-impact Technology and Infrastructure projects within the rapidly evolving healthcare technology and data context.
• Mentorship and team collaboration. You will be supervised by an experienced End User Services team member who will work with you on your development goals. You will also have a chance to collaborate across the team in a supportive environment.
• Contribute to a meaningful mission. Directly contribute to a company with a purpose-driven mission of making healthcare in Asia more accessible, affordable and effective.

What We Are Looking For

Experience and Qualifications

• Strong proficiency in Windows OS and Microsoft Office; familiarity with IOS and Mac is a plus.
• Good written and oral communication skills with a strong desire to work with colleagues at all levels in an organisation. Prior customer service experience in a retail or support environment would be an advantage.
• Familiarity with digital collaboration tools (MS Teams, Zoom) would be advantageous.
• Ability to work independently and manage multiple priorities.

Join Us

If you are passionate about leveraging data to drive healthier outcomes across Asia and thrive in a dynamic, mission-driven environment, we encourage you to apply.

Amplify Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.