EUC Engineer (Workspace Technology)

Role Overview:
The Workspace Technology Engineer is responsible for supporting, maintaining, and improving end-user workspace technologies within the organisation. This role is expected to work independently on day-to-day operations while contributing to design, improvement, and project initiatives.

Key Responsibilities:
. End-User Computing & Device Management
➢ Manage device lifecycle activities including provisioning, patching, upgrades, and decommissioning
➢ Administer endpoint management platforms, such as Microsoft Intune and/or SCCM
➢ Troubleshoot complex endpoint and workspace-related issues
. Workspace & Collaboration Technologies
➢ Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint
➢ Assist with collaboration and productivity tool enhancements
➢ Support virtual desktop or remote access solutions (e.g. AVD, VDI) where applicable
➢ Security & Compliance
➢ Implement and maintain endpoint security controls, such as BitLocker, Defender, and compliance policies
➢ Support identity and access management using Entra ID (Azure AD), MFA, and Conditional Access
➢ Ensure workspace environments meet internal security, audit, and compliance requirements
. User Support & Operations
➢ Provide Level 2 / Level 3 support for workspace-related incidents and service requests
➢ Perform root cause analysis and implement long-term solutions for recurring issues
➢ Collaborate with Service Desk and infrastructure teams to improve support efficiency
➢ Documentation & Continuous Improvement
➢ Maintain technical documentation, SOPs, and operational runbooks
➢ Participate in technology refresh, pilot, and proof-of-concept (POC) activities
➢ Proactively identify opportunities (automation AI etc.) to improve user experience, stability, and security

Required Skills & Experience:
. Technical Skills
➢ Strong experience with Windows 11 and Microsoft 365
➢ Hands-on experience in Intune, and SCCM (Mandatory)
➢ Hands-on experience in virtual environments (VDI/AVD) (Mandatory)
➢ Working knowledge of Entra ID (Azure AD), Group Policy, and endpoint security controls
➢ Basic to intermediate PowerShell scripting skills
➢ Familiarity with ITIL-based support processes
. Experience
➢ 3-5 years of experience in Workspace role
➢ Experience supporting enterprise or corporate IT environments
➢ Exposure to audit, compliance, or regulated environments is an advantage

Soft Skills:
➢ Strong troubleshooting and analytical skills
➢ Good communication skills with both technical and non-technical users
➢ Ability to work independently with minimal supervision
➢ Team-oriented with a proactive and responsible mindset

Preferred / Nice-to-Have:
➢ Microsoft certifications related to Modern Workplace or Endpoint Management
➢ Experience with ServiceNow or other ITSM tools
➢ Exposure to automation, VDI, or zero-trust security models