EUC Engineer

Key Responsibilities

End-User Computing & Device Management

• Manage the complete lifecycle of end-user devices, including provisioning, configuration, patching, upgrades, and decommissioning.
• Administer and maintain endpoint management platforms such as Microsoft Intune and SCCM.
• Troubleshoot and resolve complex endpoint, desktop, and workspace-related issues.
• Ensure devices remain compliant with organisational standards and security policies.

Workspace & Collaboration Technologies

• Support and administer Microsoft 365 services, including Outlook, Teams, OneDrive, and SharePoint.
• Maintain and enhance collaboration and productivity platforms.
• Support and troubleshoot virtual desktop environments, including Azure Virtual Desktop (AVD) and other VDI technologies.

Security & Identity Management

• Implement and maintain endpoint security solutions, including BitLocker, Microsoft Defender, and device compliance policies.
• Support identity and access management using Microsoft Entra ID (Azure AD), Multi-Factor Authentication (MFA), and Conditional Access.
• Ensure endpoint environments meet internal security, audit, and compliance requirements.

User Support & Operations

• Provide Level 2 and Level 3 support for workspace-related incidents and service requests.
• Perform root cause analysis (RCA) to identify and resolve recurring issues.
• Collaborate closely with the Service Desk and Infrastructure teams to improve operational efficiency and user experience.
• Participate in incident, problem, and change management activities following ITIL best practices.

Documentation & Continuous Improvement

• Create and maintain technical documentation, standard operating procedures (SOPs), and operational runbooks.
• Support technology refresh initiatives, pilot programmes, and proof-of-concept (POC) activities.
• Identify opportunities to improve operational efficiency through automation, AI, and process optimisation.

Skills & Experience

Essential Requirements

• 3–5 years of experience in a Workspace Technology, End User Computing (EUC), Desktop Engineering, or similar role.
• Strong hands-on experience with Microsoft Intune and SCCM (mandatory).
• Hands-on experience supporting Azure Virtual Desktop (AVD), VDI, or similar virtual desktop environments (mandatory).
• Strong experience supporting Windows 11 in an enterprise environment.
• Experience administering Microsoft 365, including Outlook, Teams, OneDrive, and SharePoint.
• Working knowledge of Microsoft Entra ID (Azure AD), Group Policy, endpoint security, and device compliance.
• Basic to intermediate PowerShell scripting skills.
• Familiarity with ITIL service management processes.
• Strong troubleshooting, analytical, and problem-solving skills.

Preferred Skills

• Experience with ServiceNow or other ITSM platforms.
• Exposure to Microsoft Endpoint Manager and Modern Workplace technologies.
• Knowledge of Zero Trust security principles.
• Experience with endpoint automation and workspace optimisation.
• Exposure to regulated, audit, or compliance-driven environments.
• Microsoft certifications such as MD-102, Microsoft 365, Azure, or ITIL Foundation are advantageous.

What We're Looking For

• A proactive and customer-focused professional with excellent communication and interpersonal skills.
• Ability to work independently while collaborating effectively within cross-functional teams.
• Strong ownership mindset with a commitment to delivering reliable, secure, and efficient workspace services.
• Passion for continuous improvement, automation, and enhancing the end-user experience.

EA License Number: 23C2060 Registration ID is R22109715

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This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore's PDPA and e2i's PDPA