We are seeking a highly talented and skilled engineer to join our team as an End User Services Engineer. The team is responsible for the monitoring/supporting of our windows infrastructure, Citrix VDI platform, SaaS platforms, and desktop applications as well as resolving direct technical issues across a global platform of end-users including investment professionals, middle & back-office employees, and technologists. This role is hands-on and would allow the opportunity to work on both front-end support as well as back-end engineering while focused on continuously improving user experience. We expect innovative ideas and solutions regarding user experience to be the digital enabler for the business.

What You'll Do

The End User Services Engineer will be part of a global EUS team, while primary office coverage for the Singapore office. You will be tasked with not only providing technical support to users, but also helping with projects and rollouts such as desktop cloud migrations, mobile endpoint program & physical office expansions to provide a consistent user experience. You will be part of a global 24/7 dynamic workforce that will require extending support to all Schonfeld locations in a collaborative manner. An ideal candidate will showcase both project management, technical, & communication skills.

What You'll Bring

What you need:

. Experience handling Executive/C-Level Support

. Experience with supporting Windows 10/11 and MacOS

. Experience with Microsoft 365 and Windows Administration

. Experience with scripting (PowerShell)

. Experience with running AV event / conference room support

. Exposure to Citrix Cloud/XenDesktop/XenApp

. Exposure to Microsoft Azure Administration (endpoint/exchange/VDI)

. Exposure to ticket queue management (ServiceNow)

. Exposure to Intune and JAMF Device Management

. Collaborate effectively with the infrastructure engineering teams and the business

. Excellent verbal and written communication skills

. Strong ownership experience with a track record of delivering results

. Bachelor's degree

We'd Love If You Had

. Trading floor support experience

. VMware knowledge or experience

. Experience with Windows Server 2019

. Networking knowledge or experience

Our Culture

Talent is our strategy. We believe our success is because of our people, so putting our talent above all else is our top priority. We are teamwork-oriented, collaborative, and encourage ideas-at all levels-to be shared. As an organization committed to investing in our people, we provide learning & educational offerings and opportunities to make an impact.

We foster a sense of belonging among all of our employees with Diversity, Equity and Inclusion at the forefront of this mission. Our employees value diversity across identity, thought, people and perspective which serves as the foundation of our culture. As a firm, we are committed to creating a hiring process that is fair, welcoming and supportive.

EUC Engineer