EUC Deskside Engineer

What do we do

iCompaz is a trusted Singaporean technology services provider, powered by global and comprehensive expertise. We have the distinction of being a Joint Venture of two globally respected institutions, Infosys and Temasek.

Our service offerings span Intelligent Operations & Cybersecurity, Digital Business Transformation, and Technology Adoption & Implementation. We focus on building intelligent, secure, and scalable operations through AI, Automation, and proactive cyber resilience, while reimagining business models and customer experiences with data driven strategies, agile platforms, and integrated ecosystems. At the same time, we accelerate the adoption of next generation technologies from cloud and AI to emerging platforms guided by a culture of innovation and growth.

We serve a comprehensive client network spanning multiple industries and are helping clients meet the challenges of the digital economy in Financial Services, Retail, Transportation and Logistics, Telecommunications, Healthcare and Public Sector, among others.

Looking for a strong EUC technical resource is required to provide L3 level support and troubleshoot complex user issues that may cut across service lines. Minimum of 3+ years of experience.

Provide 2nd level helpdesk/onsite support to users and VIPs on Desktop / Notebook / Mobile / Peripherals / VC / AC, update software patches. Ticket analysis, root cause investigation, and the development and enhancement of standard operating procedures (SOPs). Highly skilled and experienced Senior EUC Deskside Support Engineer to provide comprehensive deskside support for end users. This role requires strong technical expertise in Windows environments, excellent problem-solving abilities, and effective communication skills. The engineer will play a key role in maintaining and improving end-user computing services, ensuring seamless support and operational efficiency.

Key Responsibilities:

• Provide on-site deskside support for Windows 11/MacOS computers and related hardware.
• Assist with iPhone enrollment and management using Microsoft Intune.
• Manage and maintain Windows imaging and deployment processes.
• Analyze technical issues, identify root causes, and implement effective solutions.
• Create, update, and improve Standard Operating Procedures (SOPs) for support processes.
• Support Office 365 applications including Outlook, Teams, OneDrive, and SharePoint.
• Interface directly with end users to resolve technical issues and provide guidance.
• Collaborate with other IT teams to ensure consistent and high-quality support.

Why iCompaz

iCompaz is a Joint Venture between Infosys Limited and Temasek Holdings, both global leaders in their respective industries, and the JV was created exclusively to bring Digital Transformation capabilities and global skills to the ASEAN market. Temasek Holdings is a global investment company headquartered in Singapore. Infosys is a global leader in next-generation digital services and consulting, headquartered in Bangalore, India.

We take pride in our fair employment opportunity. You are welcome at iCompaz regardless of age, race, gender, religion, marital status and family responsibilities, or disability.

We offer an inclusive and diverse workplace environment to support your career aspirations. We have a strong emphasis on continuous learning to your professional and personal growth. If you are looking for an opportunity where you would be able to make an impact with what you are good at, and at the same time being able to explore any other area that interests or motivates you, WE'VE GOT YOU COVERED!