Estate Solutions Executive

About the Role
We are looking for an Estate Solutions Executive to support post-project estate management and drive the adoption of service contracts, digital subscriptions, and estate enhancement solutions. You will be the key liaison for MCST councils and Managing Agents, ensuring a smooth handover after project completion and strengthening long-term customer relationships.

Key Responsibilities
1.Estate Handover Management
-Coordinate estate handover from Project to Service team at the end of the DLP.
-Ensure all reports, documents, and commissioning details are completed.
-Conduct estate walkthroughs and obtain formal acceptance.

2.Service & Maintenance Contracts
-Present and explain service contract proposals.
-Address queries, revise proposals, and track signing.
-Monitor contract expiry and initiate renewals.

3.Hardware Solutions Promotion
-Introduce solutions such as LPR, QR/mobile access, VMS, and FR.
-Conduct demos and identify estate improvements.
-Coordinate site surveys, quotations, and installations.

4.Subscription Management (iPlus / Genio360)
-Manage annual subscription renewals.
-Propose upgrades and ensure continuous service.
-Educate clients on features and benefits.

5.Digital Solutions & Feature Adoption
-Present new digital modules.
-Conduct live demos and gather feedback.

6.Customer Relationship Management
-Build strong relations with MCST councils and MAs.
-Act as main post-handover contact.
-Provide timely updates and coordinate internal support.

7.Internal Collaboration
-Work with internal teams.
-Maintain updated estate records.
-Prepare proposals and documentation.

What We're Looking For
-Diploma/Degree in relevant fields.
-Strong communication and presentation skills.
-Customer-oriented with strong follow-up discipline.
-Experience with MCST/estate management is an advantage.

KPIs
-Estate handovers
-Contract conversions & renewals
-Subscription renewal rate
-Upsell performance
-Customer satisfaction

Why Join Us
-Work with smart estate technologies.
-Growth opportunities in a customer-facing role.
-Supportive team environment.