Oversee the delivery and quality of soft services, including cleaning, security, landscaping, waste management, pest control, and hygiene services, to ensure a safe, clean, and conducive school environment.
Manage and supervise soft service contractors to ensure work is carried out in accordance with contractual terms, service level agreements, and school policies.
Conduct regular inspections and audits of soft service areas to identify service gaps or non-compliance, and implement timely corrective actions.
Coordinate and monitor ad-hoc and scheduled soft service operations, especially during school events, term breaks, or special circumstances.
Attend to complaints, feedback, and incidents related to soft services investigate root causes and ensure timely resolution and reporting.
Assist in the planning and execution of soft service procurement, including preparation of specifications, cost evaluations, vendor selection, and compliance with procurement guidelines.
Prepare project-specific documents, including the drafting of ITQs (Invitations to Quote), scope of works, and evaluation reports for soft service-related projects or improvement works.
Track and maintain accurate records of contractor performance, licenses, inspection reports, and service logs for audit and compliance purposes.
Ensure all soft service vendors adhere to environmental, workplace safety, and fire safety regulations.
Support fire safety management and implementation of the school's Emergency Response Plan, including coordination of fire drills, emergency briefings, and risk assessments.
Monitor and manage inventory of consumables and supplies (e.g., cleaning products, hygiene items) to ensure stock availability and proper usage.
Collaborate with internal departments, external vendors, and relevant authorities through meetings and site inspections to coordinate services effectively.
Perform administrative duties such as data entry, reporting, and documentation to support estate operations.
Propose improvements to enhance soft service delivery and operational efficiency through regular review and feedback.
Handle assigned project work related to soft services or facility upgrades and oversee end-to-end execution from planning to completion.
Undertake any other duties as assigned by the Estate Manager to support school operations and estate development initiatives.
Job Requirements
NITEC or Higher NITEC in Mechanical, Electrical, Building Services, Facilities Management, or a related discipline.
Minimum of 2 years relevant experience in facilities or property management, estate operations, or a related field.
Proven experience in vendor and contract management, particularly for soft services such as cleaning, landscaping, security, and pest control.
Strong administrative and record-keeping skills with attention to detail and accuracy.
Good written and verbal communication skills, with the ability to interact effectively with internal stakeholders and external service providers.
Able to work independently with minimal supervision, while also being a collaborative team player.
Demonstrated ability to troubleshoot and resolve operational issues efficiently in a fast-paced environment.
Customer-oriented with a professional work ethic and a proactive attitude.
Possession of relevant certifications (e.g., Environmental Control Coordinator, Workplace Safety and Health-related certifications) will be an added advantage.
