ESM ServiceNow Delivery Engineer

Hiring: ESM ServiceNow Delivery Engineer | Singapore

We are currently hiring an ESM ServiceNow Delivery Engineer opportunity in Singapore.

The role will focus on ServiceNow Discovery, Service Mapping, CMDB validation, and onboarding of a large network device estate, working closely with the Network Operations team.

Key Responsibilities

• Execute network discovery across an 800+ device estate using ServiceNow Discovery and Service Mapping.
• Validate, reconcile, and remediate CMDB Configuration Item (CI) data for network assets and relationships.
• Onboard network devices and dependencies into the ESM/ServiceNow platform, ensuring accurate attributes and mappings.
• Define and refine discovery patterns, probes, and credentials for reliable and repeatable network discovery.
• Troubleshoot discovery gaps and CMDB/data-quality issues, driving them through to resolution.
• Work closely with Network Operations and Service Management teams to ensure accurate and trusted configuration data.

Required Skills & Experience

• 5+ years of experience in Network Engineering / Network Operations with exposure to CMDB and IT Service Management.
• Hands-on experience with ServiceNow Discovery and Service Mapping.
• Strong understanding of CMDB data models, CI relationships, and data-quality practices.
• Strong networking fundamentals, including routing, switching, and firewalls.
• Experience with Python or PowerShell scripting/automation is an advantage.
• Strong troubleshooting and analytical skills.
• Detail-oriented with a strong focus on data validation and accuracy.
• Ability to work effectively with Network Operations and cross-functional teams.

If your experience aligns with the above requirements and you are interested in exploring this opportunity, please share your updated CV/resume on email [Confidential Information]

Please apply only if your background closely matches the ServiceNow Discovery, Service Mapping, CMDB, and network engineering requirements.

Thanks & Regards

Urvashi Sharma

Sr. Executive – Talent Acquisition