COMPANY OVERVIEW
Our client is a regional technology firm that specializes in streamlining workplace operations through advanced imaging systems and digital workflow solutions.
JOB RESPONSIBILITIES
- Deliver Level 1 support for ERP / CRM applications, resolving user issues and managing incidents.
- Collaborate with business teams to gather and document enhancement requirements.
- Execute and validate UAT scenarios to ensure system changes meet business needs.
- Analyse recurring issues to identify process improvements and automation opportunities.
- Maintain documentation, update knowledge base articles, and assist in user training.
- Coordinate with internal teams and external vendors for issue resolution.
- Ensure compliance with IT policies, security standards, and change management protocols.
JOB REQUIREMENTS
- Diploma or Bachelor's degree in IT or related field.
- 1-3 years of experience in application support within an enterprise environment.
- Familiarity with incident tracking tools and change management processes.
- Excellent problem-solving, communication, and stakeholder management skills.
- Ability to work independently and collaboratively in a fast-paced environment.
Working Location: Singapore
Syahirah Binte Ahmad Ja'afar (R22105331) JAC Recruitment Pte. Ltd. (90C3026)
