NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 14,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.
We are expanding our Sales team and are seeking a high-calibre Sales Support & Executive Assistant (EA) to support senior sales leadership and a high-performing enterprise sales organisation. This role sits at the heart of our enterprise business, working closely with executives, sales leaders, customers, and partners across key strategic accounts.
This is an excellent opportunity for a highly organised, proactive individual who thrives in a fast-paced environment, enjoys stakeholder engagement, and wants exposure to strategic enterprise sales initiatives, C-suite interactions, and Tier-1 customers.
Key Responsibilities:
1. Enterprise Sales Support & Operations
- Provide end-to-end administrative and operational support to the Enterprise Sales team to ensure smooth execution of daily sales activities.
- Perform daily tracking and monitoring of all tenders and opportunities for Tier-1 customers, including:
- Tier 1 customers (e.g.GeBIZ)
- Key Application vendor - E.g. SAP
- Other relevant tender platforms, within defined timelines.
- Maintain and update daily sales activity trackers, including pipeline status, deal milestones, and action items.
- Track, consolidate, and report sales forecasts, pipeline movement, revenue targets, and key account activities.
- Support tender coordination activities, including timelines, document tracking, and internal follow-ups.
2. Executive Assistance (Senior Leadership)
- Manage complex scheduling, coordination, and logistics for executive-level meetings, including customer and partner engagements.
- Prepare executive briefing packs, agendas, meeting summaries, and follow-up actions.
- Act as a trusted gatekeeper, handling confidential and sensitive information with the highest level of professionalism and discretion.
3. Customer Engagement & Events
- Plan, organise, and execute customer engagement events, executive briefings, and industry sessions, covering:
- Invitations and RSVPs
- Logistics and vendor coordination
- On-site or virtual event support
- Work closely with internal teams, customers, and partners to ensure events align with business objectives and brand standards.
- Track event outcomes, capture customer feedback, and produce post-event reports with insights and recommendations.
4. Sales Pipeline tracking & Weekly customer meeting activities Planning file
- Coordinate and manage weekly pipeline tracking including customer meeting planning, and follow up action tracking.
- Support account planning activities by gathering relevant data, maintaining templates, and ensuring alignment to strategic sales objectives.
5. Customer Follow-ups & Feedback Management
- Conduct follow-up calls or communications with customers after sales team meetings, based on inputs from the sales team, to:
- Gather feedback
- Clarify next steps based on the sales meeting minutes
- Ensure action items are properly captured and tracked
- Document customer feedback and escalate key insights or concerns to the relevant sales owners.
Qualifications
The ideal candidate should possess:
- Preferably 2+ years of experience in inside sales, sales support, executive assistance, or operations within IT or technology-related industries.
- Familiarity with enterprise IT solutions, software, cloud services, or technology vendors is an advantage.
- Strong organisational skills with the ability to manage multiple priorities and tight timelines.
- Excellent written and verbal communication skills confident in engaging senior executives and enterprise customers.
- High level of integrity, professionalism, and discretion in handling confidential matters.
- Proactive, detail-oriented, and comfortable working in a dynamic, fast-paced environment.
- Strong collaboration skills and a team-oriented mindset.
- Able to work effectively under ambiguity and changing priorities.
- University Degree or Polytechnic Diploma in Business, Computer Science, Computer Engineering, or a related discipline.
