Enterprise Monitoring Lead

JD

Lead the design, engineering and continuousimprovement of automation capabilities within the EMS team, supportingobservability and service-management platforms such as BMC Helix, BMC Remedy,Splunk, AppDynamics and related enterprise tools. This is an independentcontributor role with end-to-end ownership for delivering secure, scalable andsupportable automation across enterprise monitoring and IT operations.

The Automation Lead will serve as the technical leadfor automation within the EMS team, converting operational requirements intoresilient automation solutions that improve efficiency, reliability andcontrol. The role will work independently across the full delivery lifecycle,from discovery and solution design through development, testing, implementationand Day 2 support. The incumbent will provide technical direction, establish engineeringstandards and influence cross-functional stakeholders without directpeople-management responsibility.

Key Responsibilities

Automation Strategy and Technical Leadership

. Define and maintain the EMS automation roadmap,architecture patterns, engineering standards and reusable frameworks.

. Identify and prioritise high-value automationopportunities across monitoring, event management, service operations andplatform administration.

. Act as the technical authority for solution design,code quality, maintainability, security and operational readiness.

. Provide technical guidance and design assurance toengineers, vendors and delivery partners while remaining accountable as anindependent contributor.

Solution Engineering and Delivery

. Design, develop, test and implement automationworkflows, scripts, APIs, integrations and orchestration solutions.

. Build automation for event enrichment, correlation,alert suppression, ticket creation and remediation, health checks, reportingand configuration validation.

. Integrate enterprise monitoring and observabilityplatforms with ITSM, collaboration, infrastructure, application and cloudservices.

. Apply source control, peer review, testing, CI/CDand release-management practices to automation deliverables.

. Create reusable components and self-servicecapabilities that reduce manual effort and accelerate operational response.

Platform Reliability and Day 2 Operations

. Own the reliability, performance, capacity andsupportability of automation services delivered by the EMS team.

. Perform advanced troubleshooting, root-causeanalysis and problem resolution for automation failures and integration issues.

. Develop monitoring, logging, exception handling,audit trails, recovery procedures and operational dashboards for automationsolutions.

. Prepare and maintain technical documentation,runbooks, support procedures and knowledge articles, and ensure effectiveoperational handover.

Required Experience and Technical Skills

. Strong hands-on experience in automationengineering, systems integration or platform engineering within a largeenterprise environment.

. Proficiency in at least one scripting or programminglanguage such as Python, PowerShell or Shell, with sound software-engineeringpractices.

. Experience with REST APIs, webhooks, JSON,authentication methods, databases and integration patterns.

. Working knowledge of monitoring and observabilitytechnologies across infrastructure, applications, logs, events and capacity.Exposure to platforms such as BMC Helix, Splunk, Dynatrace, Prometheus, Grafanaor ELK is advantageous.

. Experience with Git, CI/CD pipelines, configurationmanagement, containers, Linux and Windows environments.

. Understanding of ITSM and IT operations processes,including incident, problem, change, event and configuration management.

. Knowledge of cloud, DevOps, AIOps orinfrastructure-as-code concepts is advantageous.

Core Competencies

. End-to-end ownership with the ability to workindependently and manage competing priorities.

. Strong analytical thinking, structured problemsolving and attention to operational detail.

. Ability to translate operational pain points intopractical, scalable and measurable automation solutions.

. Effective communication, stakeholder engagement andinfluencing skills across technical and management audiences.

. Strong documentation discipline and commitment toengineering quality, security and service reliability.

Education and Professional Background

. Bachelor's degree in Computer Science, InformationTechnology, Engineering or a related discipline, or equivalent practicalexperience.

. Relevant certifications in automation, cloud,DevOps, observability, IT service management or platform technologies areadvantageous.