About the Role
We're looking for an Enterprise Account Manager to own and grow relationships with our launched enterprise clients. You'll be the main point of contact, problem-solver, and trusted partner clients rely on once they're live on our platform.
This role suits someone with a few years of client-facing experience who knows how to think critically, challenge requests, and proactively improve account outcomes - not just pass messages along.
What You'll Do
- Own a portfolio of launched enterprise accounts and act as their primary point of contact
- Proactively manage account health by tracking issue trends, driving high-quality resolutions, and strengthening client relationships
- Handle day-to-day client requests, investigations, and escalations end-to-end
- Analyze client requests and propose thoughtful, practical solutions
- Manage change requests across the full lifecycle:
- Requirement gathering and clarification
- Coordination with internal teams
- Implementation and testing
- Work closely with Product, Tech, and Operations teams to drive outcomes
- Take on side projects, including internal initiatives related to product, processes, or tools
What We're Looking For
- Around 3 years of experience in account management, customer success, or a similar client-facing role
- Passionate about Hospitality, Tourism and Technology
- Excellent working directly with external clients and managing expectations
- Analytical, structured thinker with a consultative mindset
- Able to assess account risks, spot early warning signs, and take action
- Strong communication skills and attention to detail
- Experience working cross-functionally in a fast-paced environment
- Based in Singapore, regional travel may be required.
Why Join GlobalTix
- Work with global enterprise clients in the travel tech space
- Real ownership of accounts and decisions that matter
- Exposure to product, projects, and internal initiatives
- A collaborative, down-to-earth team that values smart thinking and initiative
- Hybrid work arrangement
- AWS & performance bonus
