We are expanding!
Join PlayFACTO School as an EnrichmentProgramme Coordinator, where you'll play a crucial role in ensuring seamless communication and support for our customers. If you have a passion for delivering excellent service and possess strong organisational skills, we'd love to hear from you!
Job Description:
- Attend to all customer enquiries with professionalism and efficiency
- Promptly disseminate accurate information regarding our programmes and services
- Disseminate information promptly to internal stakeholders to ensure smooth operations
- Develop a strong understanding of our offerings to provide clear and helpful guidance
- Support administrative tasks and ensure smooth operations within the department and centre
- Manage payment collection, invoicing, and fee tracking for enrichment programmes
- Maintain accurate records of student enrolment, payments, and outstanding fees
- Organise logistics for local and national competitions with the internal department
- Uphold a high standard of customer satisfaction through excellent communication and service
Job Requirements:
- Able to commit on weekends (5 day work week)
- Proficient in spoken and written English and Mandarin (required to liaise with Chinese Enrichment stakeholders and parents)
- Enjoy working with children and in a child-focused environment
- Prior experience in customer service or administration is preferred
- Strong organisational and administrative skills, with attention to detail
- Able to multitask and prioritise effectively in a fast-paced setting
- Proactive, dependable, and confident in handling parent interactions and resolving issues
If you have what it takes to excel in this role, we'd love for you to be part of our team!
