Represent OMEGA in dealing with customers concerns.
To provide quality support to customers technical enquiries.
To communicate with customers on his needs and request for service.
To perform repair, installation and commissioning of Marine Communication and Navigational equipment.
To troubleshoot complex technical faults, report findings and communicate with Projects, Sales and customers for solutions and feedback.
Interact with end-users to explain the failure mode in detail.
Travel to customer sites as circumstances dictate 60-70% of the time will travel around the globe to attend to break downs & repair onboard vessels otherwise in Singapore supporting the same activities.
Internal Liaison (25%)
Assist the project team in project executions in providing technical expertise in field/site works.
Be responsible for the tools and parts issued under his care.
To observe and implement the company EHS policy ensure compliance with all safety policies, practices and procedures at all times.
Able to meet project deadlines and prioritizing tasks time to time as scheduled.
Any other duties assigned by immediate Superior.
Reporting (15%)
To report the jobs carried out in the standard service report form report the productivity hours and tasks performed.
To summarize service reports per project for team for submission to the Manager, Service.
To report on team's achievements on a monthly and quarterly basis.
Requirements:
Degree in Electrical & Electronic Engineering or equivalent.
Min 4 year of relevant working experience.
Basic knowledge on Network System.
Good Knowledge on one or two of the following: telecommunication, public announcement systems, navigation systems.
Service oriented with analytical and problem-solving skills.
Willing to travel and staying overseas for a period of up to 4 weeks.
