Engineer, IT Systems

Reporting to the IT Manager, we are seeking an experienced and highly skilled System Engineer. The IT Systems Engineer is responsible for designing, deploying, and maintaining server, storage, and virtualization infrastructure for client SI projects and the company's internal environment. This role focuses on systems and compute infrastructure - working alongside the Network Engineer, who handles networking and connectivity Individual should be a good team player and is able to engage and interact with internal and external stakeholders.

Systems Design and Deployment

• Design, install, and configure servers (physical and virtual) for client projects - Dell, HPE, and equivalent hardware
• Deploy and manage virtualization platforms (VMware, Hyper-V) and storage systems
• Set up and configure Active Directory, Windows/Linux server environments, and cloud infrastructure (Azure/AWS/GCP) as required

Backup and Business Continuity

• Implement and manage backup, disaster recovery, and business continuity solutions
• Test and validate DR procedures for client and internal environments
• Systems Security and Maintenance
• Apply patch management, endpoint protection, and vulnerability remediation
• Support compliance requirements related to systems (ISO 27001, SOC 2, etc.)
• Monitor system performance and capacity, proactively addressing issues before they impact uptime

Project and Client Support

• Support project delivery timelines set by the IT Manager for server/systems workstreams
• Coordinate with the Network Engineer to ensure integrated, end-to-end delivery on shared projects
• Generate Service Reports and technical documentation for client deliverables
• Provide Tier 2/3 escalation support for systems-related tickets
• Participate in the standby/on-call rotation for client support

Continuous Improvement

• Evaluate new systems technologies and recommend upgrades for reliability/efficiency
• Maintain vendor certifications relevant to systems and virtualization infrastructure