NCSisaleadingtechnologyservicesfirmthatoperatesacrosstheAsiaPacificregioninover20cities,providingconsulting,digitalservices,technologysolutions,andmore.Webelieveinharnessingthepoweroftechnologytoachieveextraordinarythings,creatinglastingvalueandimpactforourcommunities,partners,andpeople.Ourdiverseworkforceof13,000hasdeliveredlarge-scale,mission-critical,andmulti-platformprojectsforgovernmentsandenterprisesinSingaporeandtheAPACregion.
AsanEndpointManagementEngineer,youwillmanageandoptimizeourorganization'sendpointmanagementinfrastructure.Youwillberesponsibleforensuringthesuccessfuldeployment,configuration,andsecurityofcompanydevices,withaprimaryfocusonusingthetoollikeIntune,SCCM,NinjaOneandManageEngineEndpointCentral.Additionally,youwillleadandoverseetheupgradeofendpointsfromWindows10toWindows11,ensuringaseamlesstransitionwhilemaintainingsecurity,compatibility,andfunctionalityacrossalldevices.
Whatwillyoudo
EndPointManagement:
- ManageandconfigureMicrosoftIntune,SCCM(SystemCenterConfigurationManager),andNinjaOnetoensureefficientmanagementandmonitoringofallendpoints(laptops,desktops).
- Designandimplementpoliciesfordeviceconfiguration,softwaredeployment,updates,andsecuritysettingsviaIntune,SCCM,andNinjaOne.
- Maintainandmonitorendpointsecurityacrossallmanageddevicestoensurecompliancewithorganizationalsecuritystandards.
Windows10toWindows11Migration:
- PlanandexecutethemigrationstrategytoupgradeallendpointsfromWindows10toWindows11,includinghardwareandsoftwarecompatibilityassessments,userdatamigration,andpost-upgradetesting.
- Developandmaintaindocumentationfortheupgradeprocess,includinganytroubleshootingstepsandpotentialissues.
- Providetrainingandsupporttoend-usersduringtheWindows11upgradeprocesstoensureasmoothtransition.
SoftwareDeployment&Patching:
- Managethedeploymentofsoftwareapplications,patches,andupdatesacrossendpointsusingSCCM,Intune,andNinjaOne.
- Coordinateandscheduletheinstallationofcriticalpatchesandupdates,ensuringdevicesarealwayssecureandcompliantwithorganizationalrequirements.
Monitoring&Reporting:
- MonitorendpointhealthandstatususingSCCMandNinjaOnedashboards,addressinganyissuesrelatedtosoftwaredeployment,systemperformance,orsecurityvulnerabilities.
- Generatereportsonendpointstatus,deploymentsuccess/failure,andsecuritycomplianceformanagementandauditingpurposes.
Troubleshooting&Support:
- ProvideadvancedtroubleshootingforendpointissuesrelatedtoIntune,SCCM,NinjaOne,andoperatingsystems(Windows10/11).
- CollaboratewiththeITsupportteamtoresolveend-userissues,ensuringminimaldisruptiontoworkflowandefficientissueresolution.
SecurityManagement:
- Implementsecuritypoliciesandconfigurationsforendpointdevices,includingencryption,firewallsettings,andantivirusmanagementthroughIntuneandSCCM.
- Ensureendpointcompliancewithorganizationalsecuritystandardsandindustrybestpractices.
Documentation&KnowledgeSharing:
- Createandmaintaindocumentationrelatedtoendpointmanagementprocesses,includingsetup,configuration,troubleshootingguides,andupgradeprocedures.
- ProvideknowledgetransferandtrainingtojuniorteammembersorotherITstaffasneeded.
TheIdealCandidateShouldPossess:
- Minimum5yearsexperienceinMicrosoftIntune,SCCM,NinjaOne&ManageEngineEndPointCentral,KACE2000,MDT
- PowerShellscriptingforautomationandtroubleshootingofendpointmanagementtasks.
- StrongknowledgeofActiveDirectoryandGroupPolicyfordeviceandusermanagement.
- KnowledgeinMicrosoftIntune,SCCM,ManageEngineEndpointCentral,KACE2000
- ITILCertification
- Abilitytoworkunderpressureandhandlemultipletaskswithafocusonhigh-priorityitems.
- Excellentcommunicationskillswiththeabilitytointeractwithtechnicalandnon-technicalteams
- Bachelor'sdegreeininformationtechnologyorcomputerscience,Electronicandcommunicationorarelatedfield,orequivalentworkexperience.
