Engineer, Customer Quality Assurance
Job Description
Responsibilities
ROLE / JOB SUMMARY:
REQUIRED QUALIFICATIONS AND EXPERIENCE:
ROLE / JOB SUMMARY:
- Process field claims in a timely manner and support effective resolution.
- Drive customer issue resolution through claims management process, including root cause analysis, containment, corrective actions and quality controls improvement to prevent recurrence and improve detection effectiveness.
- Work with regional Technical Product Managers and cross-functional teams to resolve field claims through failure analysis, product inspection and site visits.
- Support PV system performance and energy-yield investigations using PVsyst and field data as a secondary part of the role. Develop PVsyst capability to perform standard simulations and support customer performance investigations under the established technical review process.
- Manage field claims from intake to closure through technical investigation and assessment.
- Collaborate with cross-functional teams in failure analysis, containment and corrective actions.
- Provide timely engineering insights through technical reports and presentation.
- Handle customer visits, audits and site investigations when required.
- Develop and contribute to knowledge of product reliability and degradation.
- Design or support tests to detect infant-mortality and mid-life product failures
- Evaluate field performance against expected energy yield where relevant to claim or technical investigation.
- Build and maintain documentation for standard PVsyst models, loss diagrams and basic sensitivity assessments to support customer-quality conclusions.
- Maintain traceable simulation inputs, assumptions, outputs and approved REC modelling templates
- Technical: Understanding of PV module technology, product components, degradation and industry developments.
- Customer Quality: Field-claim handling, failure analysis, customer issue resolution and technical reporting.
- Energy Yield: Basic understanding of PV systems, irradiance, temperature effects, system losses and performance indicators; competent in PVsyst.
- Analytical & Problem Solving: Engineering judgement and use of quality tools such as 5 Whys, 8D, CAPA or DMAIC.
- Soft Skills: Project and experimental planning, product testing, report writing, teamwork and clear communication.
- Support internal knowledge sharing on field failures, degradation and energy-yield findings.
- Coordinate assigned customer-quality investigations and request the information required for evidence-based analysis.
- Recommend containment, corrective action, testing or escalation based on verified findings.
- Request clarification or correction where simulation or monitoring inputs are incomplete or inconsistent.
- Issue external technical conclusions only through the applicable REC review and approval process.
- Minimum bachelor's degree in Electrical Engineering, Mechanical Engineering, Materials Engineering, Renewable Energy, Physics or a related engineering/science discipline.
- Entry level and candidates with up to 2 years of relevant work experience are encouraged to apply.
- Academic projects, internships or work involving solar PV, product reliability, failure analysis, engineering testing, system simulation or data analysis are advantageous.
REQUIRED QUALIFICATIONS AND EXPERIENCE:
- Basic capability in engineering data analysis, problem solving and technical documentation.
- Exposure to PVsyst, Aurora, HelioScope, MATLAB, Python, Power BI, GIS or CAD is advantageous but not mandatory.
- Familiarity with statistical analysis, SAP, Toyota Production System or Lean Manufacturing principles is advantageous.
- Active participation in technical reviews to support business and customer outcomes.
- Sense of urgency, ownership and self-motivation.
- Hands-on and proactive working attitude with good time management.
- Learning agility and commitment to develop PVsyst capability within 6 to 12 months.
- Willing to travel and able to work under tight timelines when required.
- Strong commitment to quality and customer satisfaction.
- Ability to communicate effectively with cross-functional teams, customers, external stakeholders and auditors.
- Ability to explain findings through clear presentations and technical reports.
- No formal people-management experience required.
- Active participation in team and cross-functional activities.
- Plan and complete assigned claim, investigation, test and simulation deliverables in accordance with agreed timelines and review gates.
- Experience in solar, semiconductor, electronics or manufacturing industries is advantageous but not required.
- Good spoken and written English; proficiency in a second or third language is advantageous.
- Final-year project, internship or portfolio involving solar PV, reliability, testing or engineering analytics is advantageous.
More Info
Key Skills
About Company
Skills:
Technical Documentation, Power Bi, Python, MATLAB, Gis, Data Analysis, CAD, Failure Analysis, system simulation, Engineering data analysis, Pvsyst
Skills:
SAP, Lean Manufacturing principles, Warranty claim process, Failure Analysis, Energy yield monitoring, Microsoft Office Applications, Production System TPS
Skills:
System Administration, Java, Continuous Integration, Linux, Automation solutions, Python, UNIX, Build deployment processes
Skills:
simulations , systems design , printed circuit board , Debugging, MATLAB, Computer Engineering, electronic engineering, Physics, Oscilloscope, New Product Development, Field-Programmable Gate Array FPGA, Computer Science, Python Programming Language, schematic capture, Hardware Architecture, Hardware Design, Electrical Engineering, Mechanical Engineering
Skills:
React, Gcp, Typescript, MySQL, RESTful API development, Javascript, Azure, Python, AWS, Go