End User Support Analyst

At calibr:e, we're not your traditional recruiters. We don't just fill roleswe build careers and help businesses thrive by connecting the best talents with the right opportunities.

Our team is made up of seasoned industry professionals and highly experienced headhunters, blending deep functional expertise with technical know-how. We are committed to supporting businesses efficiently and effectively, while offering candidates meaningful career advancements. At calibr:e, we're shaping the future of recruitment by fostering innovation, collaboration, and growth.

The Opportunity

Our client is a global top-tier leading provider of integrated shipping services, with a renowned legacy as a powerhouse in shipbroking. The company has 14 offices in six continents, supported by over 2,100 employees. They are synonymous with market intelligence and facilitates some of the most significant global transactions in commodities and freight. They are currently seeking a End User Support Analyst in Singapore.

Responsibilities:

• Serve as a primary point of contact for end users, managing incidents and service requests through to resolution
• Troubleshoot and triage issues, collaborating with internal IT teams to address technical problems and manage user expectations
• Maintain and update knowledge documentation on a quarterly basis to support consistent service delivery
• Support the maintenance and operation of computers, printers, and other peripherals, including hardware and software upkeep
• Assist in identifying recurring issues and trends, contributing to continuous improvement of service support
• Participate in on-call schedule (rotational basis 1 out of four weeks), providing after-hours support as needed

*responsibilities are truncated and non-exhaustive.

Requirements:

• Proven experience in an IT support role, with strong customer service orientation and a commitment to delivering high-quality technical assistance
• Proficiency in Microsoft Office 365 suite, including hands-on experience with Teams, SharePoint, OneDrive, Intune, and Exchange
• Solid working knowledge of Active Directory administration, including user maintenance, group configuration, and PC setup
• Familiarity with Windows 11, Apple hardware and OS (macOS and iOS), Android support, and HP hardware
• Experience with collaboration and remote support tools such as Webex, Zoom, Team Viewer, and MS Teams, as well as Multi-Factor Authentication setup (MS MFA, DUO)

If you are excited about this opportunity, apply NOW!

Due to high volume of applications received, only shortlisted candidates will be contacted. We will keep candidates not shortlisted for future suitable opportunities.

calibr:e(23S1731) is proud to represent an equal opportunity employer committed to fostering diversity and inclusion. Our client celebrates unique perspectives and dedicates to creating an inclusive environment where all employees are empowered to thrive. Join a company where differences are valued, and every individual has the opportunity to contribute meaningfully.