About Us
Partior is a next-generation fintech infrastructure company founded by DBS Bank, J.P. Morgan and Temasek to transform global payments infrastructure. Built on distributed ledger and next-gen blockchain technologies, Partior's unified ledger network is designed to eliminate friction in cross-border settlement, deliver 247 atomic settlement across currencies, and unlock new liquidity capabilities for financial institutions.
At Partior, you will be part of shaping the future of financial infrastructure and enabling real-time, cross-border, multi-currency clearing and settlement.
About the Role
As an End User Services Engineer, you will be a key enabler of Partior's day-to-day operational excellence. You will be the primary technical touchpoint for our employees, ensuring that every team memberacross engineering, product, operations and business functionshas a secure, reliable and frictionless technology experience.
This is a hands-on, high-impact role in a fast-paced fintech environment where uptime, collaboration and operational readiness directly support our mission of enabling real-time, multi-currency settlement.
You will manage end-user technology, office IT infrastructure, access lifecycle processes and endpoint security, ensuring that Partior's workforce can operate efficiently and safely on a global stage.
Key Responsibilities
User Support & Issue Resolution
- Serve as the first line of technical support for all employees, resolving a wide range of hardware, software, connectivity and application issues.
- Diagnose problems methodically, minimise downtime and ensure a high-quality employee experience.
Office IT & Workplace Infrastructure
- Maintain the reliability of core office systems, including Wi-Fi networks, conferencing equipment, printers and collaboration technologies.
- Oversee the operational health of the server/communications room, ensuring proper environmental and equipment standards.
User Lifecycle & Access Management
- Manage end-to-end user onboarding and offboarding, including laptop setup, workspace configuration, identity provisioning and timely access removal.
- Ensure alignment with security and compliance standards, especially in a fintech-grade environment.
System Monitoring, Security & Maintenance
- Proactively monitor workplace systems and endpoints to prevent disruptions and maintain optimal performance.
- Partner with Cybersecurity to maintain secure configurations, patching, endpoint protection and compliance across all devices.
Documentation & Knowledge Management
- Create and maintain internal documentation, IT playbooks, FAQs and user guides to promote self-service and knowledge-sharing.
- Standardise IT processes to drive consistency and operational maturity.
Asset, Licensing & Vendor Management
- Maintain accurate records of IT equipment, inventory and accessories, and ensure timely replenishment.
- Oversee software licensing allocation, compliance monitoring and optimisation.
- Manage relationships with vendors and support procurement activities for hardware, software and workplace technologies.
Qualifications & Experience
Must-Haves
- Bachelor's degree in Computer Science, Information Technology, Information Systems or equivalent practical experience.
- Professional experience in corporate IT support or end-user engineering roles.
- Strong troubleshooting capability across hardware, operating systems and productivity applications.
- Hands-on knowledge of workplace networks (Wi-Fi, basic connectivity) and endpoint management (Microsoft/Google MDM).
- Experience with laptop setup, identity administration and management of Google Workspace and Entra ID (Azure AD).
- Familiarity with Atlassian Suite (Jira/Confluence), Freshservice or similar ITSM tools.
- Clear, empathetic communication skills with the ability to translate technical issues for non-technical stakeholders.
- Positive, service-oriented mindset with strong ownership of user experience and issue resolution.
- Ability to work autonomously in a fast-paced environment and collaborate across teams.
Nice-to-Haves
- Working knowledge of scripting (PowerShell, Bash) for automation of routine tasks.
- Exposure to security tools, identity governance or compliance-oriented IT environments.
- Experience supporting users in high-growth fintech, financial services or technology organisations.
Key Attributes & Soft Skills
- Service Excellence Mindset: You take pride in delivering reliable, high-quality support and ensuring our teams can operate at their best.
- Problem-solving & Ownership: You approach issues with structure, curiosity and accountability, resolving root causesnot just symptoms.
- Calm Under Pressure: You remain composed during urgent support situations and prioritise effectively.
- Team-oriented: You collaborate well with engineering, security and workplace teams to keep operations running smoothly.
- Continuous Improvement: You advocate for automation, standardisation and efficiency across workplace technology.
Why Join Us
- Be part of a high-impact fintech infrastructure company that is redefining global payments settlement and building real-time, always-on rails for cross-border value movement.
- Work with cutting-edge cloud-native, distributed-ledger, multi-currency settlement technologies in a fintech environment where scale, performance and reliability matter.
- Join a global, collaborative team of technologists, product specialists and financial-services experts all focused on a singular mission: making money movement faster, safer and more transparent.
- Competitive compensation, performance incentives and strong professional growth opportunities: as our platform scales globally and onboards new markets and currencies, you'll be part of that expansion and influence its infrastructure direction.
- Opportunity to contribute to a fintech organization shaping the future of settlement rails, tokenisation, programmable liquidity and cross-border flow
