Employment Support Specialist (Job Coach)

2-4 Years

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Job Description

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Employment Support Specialist (Job Coach)

Responsibilities

Job Placement

Pursue and engage employers towards securing job and internship opportunities for clients in open, supported and/ or sheltered employment
Conduct assessment, job search and liaise with employers on internship and employment issues for clients.
Recommend training for clients to improve employability
Co-ordinate job placement process, including workplace assessment, employment negotiation and job task analysis.
Provide job coaching including pre-employment preparation, on-the-job training.
Maintain up-to-date and accurate clients and employers information including assessment, pre-placement engagement, job placement and job support records.
Engage and update relevant stakeholders to promote and strengthen inclusive hiring.

Programme Reporting and Database Management

Update SOP and workflows within the programme as well as with other internal departments to ensure the service delivery to clients is seamless.
Conduct data tracking and analysis to measure the team performances based on programme's milestones and outcome indicator
Manage employer database and facilitate annual programme audit.
Any other duties as assigned by the Programme Head as and when necessary.

Requirements

Diploma/Degree holder, preferably in psychology, social work, occupational therapy or related disciplines.
At least 2 years of experience in relationship management, customer service, career coaching or vocational counselling will be an advantage.
A strong team player with initiative, adaptable and able to multi-task.
Good communication, interpersonal and negotiation skills as well as ability to build rapport with internal and external stakeholders.
Resourceful in problem solving and offer viable solutions

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