Employee Services Lead

Responsibilities:

• Supervise, motivate and a lead the Team of Employee Administration and Payroll Specialists.
• Conduct team performance evaluations assessed against industry standards of speed and cost.
• Oversee end to end HR service delivery processing including onboarding, job changes, offboarding, payroll and benefits administration.
• Monitor the quality of the service delivery identifying areas for improvement and increased operational efficiency,
• Ensure compliance with the local labor law and corporate policies
• Ensure that service delivers a positive employee experience by providing prompt, accurate and helpful support to employees and managers.
• Ensure all HR Administration processes handled by DBS incorporate appropriate control mechanism, including 4-eye-check, data protection and compliance tasks.
• Act as first point of contact for escalations.
• Manage the third-party connections with payroll and other services providers.
• Manage the relationships with the main stakeholders among People Function and Finance.
• Monitor the workload and ensure the resources to provide Service Delivery on the expected level.

Competencies and skills:

• Previous Managerial experience
• Background in service delivery.
• Commitment to service excellence.
• Ability to engage and influence team members.
• Experience with process engineering/re-engineering.
• Strong communication, collaboration, facilitation and influencing skills with ability to interface across shared services functional areas and HR at all levels.