Employee Benefits Servicing Manager, Assistant Manager

Raffles Medical Group (RMG) is the largest home-grown private healthcare provider in the region, started in 1976 in Singapore as a two-clinic operation but today, serves patients in five countries, 14 cities. It is the only private medical provider in Singapore that owns and operates a fully integrated healthcare organization comprising a tertiary hospital, a network of family medicine and dental clinics, insurance services, Japanese and Traditional Chinese Medicine clinics, Raffles Wellness and a consumer healthcare division. Raffles Hospital is the flagship of Raffles Medical Group. Our China footprint has expanded with the opening of our Chongqing, Beijing and Shanghai Hospitals.

Raffles Health Insurance (RHI) was incorporated in 2004, commenced operations on 2 January 2005 as a general insurer and converted into a life insurer in March 2006 under the purview of the Monetary of Authority of Singapore. RHI is a wholly owned subsidiary of Raffles Medical Group and is a leading healthcare insurance specialist in Singapore, supported by RMG's wide network of family medicine clinics and tertiary care private hospital, Raffles Hospital, to provide fully integrated and coordinated healthcare for our policy owners and members. We strive to be the preferred healthcare partner and service provider, specializing in providing you a healthcare financing solution to cater to your healthcare needs.

EMPLOYEE BENEFITS SERVICING MANAGER, ASSISTANT MANAGER

We are seeking a proactive and relationship-driven Assistant Manager to champion our clients success. As the Employer Benefits Servicing Manager, you will serve as a strategic partner, ensuring that small and midsize enterprises (SMEs) derive maximum value from their benefits programs. You will be the primary advocate focusing on long-term retention, product adoption and measurable customer outcomes. The goal is to move beyond reactive support toward proactive value delivery, ensuring timely SLA reporting and engaging Client Relationship Managers to fully leverage the program to achieve their business objectives.

Key Responsibilities

• Proactive Engagement: Conduct regular health checks and Quarterly Business Reviews (QBRs) to assess plan performance, share benchmarking claims data, and align benefits strategies with the client's evolving goals.
• Product Adoption & Advocacy: Drive CRM engagement by educating the team on the full suite of available benefits (e.g., medical, dental and coverage)
• Servicing Management: Act as a trusted advisor by achieving SLAs and claims data to recommend plan optimizations that balance cost with employee satisfaction.
• Data Stewardship & Integrity: Oversee the accuracy of client eligibility data, enrolment records, and premium billing. Act as the primary gatekeeper for data flowing between clients, carriers, and internal systems.
• Risk Mitigation & Problem Solving: Proactively identify at-risk accounts by monitoring health metrics and resolving service escalations with carriers and vendors before they impact retention.

Required Skills & Qualifications

• Experience: 5-8 years in employee benefits, insurance broking, or customer success management.
• Domain Knowledge: Strong understanding of health and welfare benefits, including medical, dental, life, and disability programs.
• Communication: Exceptional interpersonal and presentation skills, with the ability to translate complex data into actionable insights for executive stakeholders.
• Analytical Thinking: Proficiency in analyzing claims data and market benchmarks to drive strategic recommendations.

Office Location: 25 Tannery Lane, Singapore 347786

Please forward your updated resume to: [Confidential Information]

We regret that only shortlisted candidates will be contacted.

Thank you for your interest in Raffles Medical Group