EMC Networker -Backup Admin -L3

Role Summary

As a L3 resource of the Run team, he/she will :

. Must have at least 8-12 years of Backup/Restore

. Take up technical tasks in the ITSM queues to resolve day-to-day BAU / Project Requests and Incidents

. Plan, prepare and execute Change technical tasks in the ITSM queues

. Respond to and resolve alerts from the monitoring management system

. Manage, maintain and operate data backup solution including VTL, PTL, tapes media and encryption devices.

. Manage, maintain and operate data backup replication between Data Centers

. Configure and operate backup software, client agents, backup jobs and tape libraries for new backup requirements

. Perform daily monitoring & reporting of backup jobs, and troubleshoot & resolve backup failures with clients/partners

. Plan, prepare and coordinate with vendors for campaign upgrades for Backup infrastructure

. Perform storage performance analysis and troubleshoot backup-related performance/capacity issues with other teams (Platform, Database, etc)

. Perform basic to intermediate root cause analysis in Incident and Problem tasks

. Identify, assess and remediate vulnerabilities reported by security sources (scan report, pen test, audit finding, etc)

. Plan, prepare, execute and support Data Center maintenance activities

. Plan, prepare, execute and support Disaster Recovery / Business Continuity exercises

. Coordinate and deliver with internal clients/partners and external vendors for hardware break/fix cases, software cases, etc

. Respond to and own L1/L2 escalations

. Engage in taskforce resolution squad in priority incident management / crisis management cases

. Document, review, maintain and share technical information and write-up (primarily, SOP) as part of Knowledge Management

. Extract and prepare data needed for reporting and dashboard (capacity planning, health checks, IT controls, compliance, audit, etc)

. Engage in Service Improvement review and actions plan

Technical Expertise

Must Have Skills

. Backup Software - Dell Networker

. Hardware - Dell DataDomain,Quantum Scalar i500/HPE StoreEver MSL

. NDMP backup, SAN (LAN-free) backup

. Backup cloning, staging and replication operations

. Backup appliances operations - VTL and PTL

. Backup tapes media operations - inventory, rotation, recall

. Backup failover/failback in Disaster Recovery operations

. Basic working knowledge of Windows and Red Hat Operating Systems and backup-related configuration parameters

. Work with tools such as CyberArk (privileged access management), OMI suite (events/alerts management)

Good To Have Skills

. Avamar,Cristie, CA Arcserve (lesser extent)

. Hardware - HPE StoreOnce ,Oracle StorageTek SL8500

. Scripting / automation experience in Unix/Linux

Shift / Oncall & Weekend Support are part of the Job

Flexible to work on shifts / weekends / Oncall support as followed.

Oncall Support : To provide Oncall support services on rotational basis

. 11:30PM to 4:30AM on weekdays after end of the Evening Shift work (Apr to Oct)

. 00:30AM to 4:30AM on weekdays after end of the Evening Shift 1 work (Nov to Mar)

. Both Saturday and Sunday from Saturday 00:00AM to Monday 4:30AM

Weekend Support : Mandatory to work on every 3rd Saturday of every month

Public Holiday Support : Paris (Client) Holidays will be followed as public holidays

Process & Tools

. ITSM tool - Service Now as Ticketing tool for INC/SR/Change/Problem tickets

. Basic knowledge on ITIL Process & Practices

Educational Qualifications

. Bachelor's degree or Master's degree in Information Technology or pertinent programs

Key Competencies:

. Minimum 8 to 12 years of relevant hands-on work experiences

. Solution-focused with excellent problem solving and analytical skills

. Ability to work in a flexible and constantly changing environment

. Effective teamwork and collaboration

. Good oral and written communication skills in English