eFX Application Support - L2

Position Required : eFX Application Support

Job Responsibilities:

·     Provide Level 2 Support for Treasury and Market's eFX Application

·     Responsible for stability of production environments ensuring application and all interfaces have maximum availability.

·     Collaborate closely with other internal technical teams/business users in investigating, testing and implementing Application fix

·     Follow escalation procedures during outages

·     Responsible for handling Change Management, raising Change Request and scheduling for the implementation of fixes and enhancements.

·     Act as a facilitator and coordinate between various teams like Infrastructure, Level 1, Application vendor  to resolve complex issues and outages

·     Ensure all new deployments have correct documentation and training

·     Ensure accurate and timely incident and problem logging

·     Track incidents and provide regular updates to users on request status and progress

·     Perform Root Cause Analysis and Regular Reporting to identify areas for review for improvement

·     Write Unix scripts and suggest automation to improve efficiency/effectiveness of support team

Requirement:

·     More than 5 years Application Support Experince for eFX application will be highly considered.

·     Has working experience on Banking/Foreign Exchange applications.

·     Has experience working with ECNs and Liquidity Providers.

·     Familiar with Oracle, MariaDB, KAFKA, Openshift, MQ, CD, Jenkins, BitBucket

·     Have exposure working with Network and Firewall team.

·     Familiar with FIX Protocol.

·     Possess experience and proficiency in UNIX Shell/Perl Scripting

·     Knowledgable on Java, HTML and JavaScripting.

·     Sound knowledge of Financial Markets products

·     Effective communicator, with the ability to communicate with business/users

·     Independent, proactive and demonstrate can-do mentality

·     Strong team player

·     Ability to work under pressure and deliver excellent results.