Education Specialist, Local Engagement

JOB DESCRIPTION

Student Recruitment Operations

To work with the Senior Lead/Lead/Deputy Lead, Local Engagement, to manage and support the development of local student recruitment efforts for the institute by promoting the SIM brand name and planning local student recruitment strategies.

To attend to customers enquiries via walk-ins, phone, email, live chat, etc and look into the customer's needs and requirements so as to recommend suitable education pathway

To assist customers in programme application and checking for documentation to support the turnaround time for admissions processing

To build strong product knowledge, comply with work policies and procedures and continuously improve customer service skills

To comply with quality standards set for the department

Leads Management

To follow up on all leads assigned on a timely basis

To prepare and maintain lead follow-up reports

To lead Postgraduate consultation for local market

Project Management

To lead the Student Ambassadors (SA) Programme, and ensure the team is well managed and trained to support recruitment activities and events effectively

To recruit and maintain a sizeable pool of SAs to support student recruitment and marketing strategies

To develop and maintain training materials, conduct trainings for SAs to ensure they are well equipped to support their assigned functions

JOB REQUIREMENTS

Academic Education and Work Experience

• Bachelor degree with 5-8 years of relevant working experience, preferably in sales, marketing or customer service
• Experienced in Customer Service and Sales conversion processes
• Experienced in leading and training a small team
• Good understanding of the higher education industry in Singapore
• Results-oriented, driven, self-motivated and analytical
• Strong communication skills, including active listening, understanding and clear articulation
• May need to work on Saturday when required

Personal Attributes

• Well-developed diplomacy skills and ability to handle expansive and diverse customers
• Pleasant and patient personality with excellent service mindset
• Good interpersonal skill with a high level of initiative and drive

We regret that only shortlisted candidates will be notified.