Ecommerce Manager

About Us

Who we are:

Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.

Job Description

Responsibilities: -

Commercial Performance & Growth

• Own e-commerce sales performance and revenue targets, actively tracking performance and driving actions to close gaps and maximise growth.
• Develop sales forecasts and analyse trends, performance and key KPIs to identify opportunities and risks.
• Translate data into clear commercial actions across assortment, pricing, promotions, media and campaigns.
• Proactively develop new growth opportunities through platform partnerships, collaborations, exclusives, livestreaming, affiliates, creator commerce and other initiatives.
• Stay ahead of market, consumer, competitor and platform trends to identify opportunities for the business.
  
  

Trading, Inventory & Assortment

• Develop and execute e-commerce trading and campaign plans across all channels.
• Monitor sell-through and SKU productivity, identifying fast-moving and slow-moving stock.
• Work closely with Merchandising and Logistics to ensure the right assortment and stock availability to maximise sales.
• Recommend actions to improve stock productivity while protecting brand and pricing strategy.
  
  

Platforms & Customer Journey

• Manage the performance and day-to-day execution of brand.com and key marketplaces.
• Maintain strong knowledge of marketplace mechanics, campaigns, advertising solutions, fulfilment and platform tools.
• Understand and optimise the full customer journey from discovery and consideration to conversion and repeat purchase.
• Identify opportunities to improve traffic, conversion, AOV, customer acquisition and retention.
  
  

Operations & Partnerships

• Ensure smooth e-commerce operations across product listings, pricing, promotions, orders, fulfilment and customer service.
• Proactively identify and resolve operational or commercial issues before they impact customers or sales.
• Manage e-commerce enablers, agencies and platform partners, ensuring strong execution and accountability.
• Work cross-functionally with Marketing, Merchandising, Finance, Operations and IT to deliver business objectives.
  
  

Team Leadership

• Lead and develop the e-commerce team with clear ownership, priorities and performance expectations.
• Build a culture of accountability, commercial thinking, initiative and continuous improvement.
  
  

Requirements: -

• Minimum 5 years of e-commerce experience, preferably within retail, consumer or lifestyle categories.
• Proven experience managing brand.com and major marketplace platforms.
• Hands-on and highly execution-focused, comfortable getting into the details, solving problems and driving actions through to completion.
• Highly commercial and results-driven, with a strong sense of ownership and urgency in delivering sales targets and identifying opportunities to accelerate growth.
• Strong understanding of e-commerce levers including traffic, conversion, merchandising, pricing, promotions, performance media and customer journey.
• Analytical and comfortable translating data into commercial actions.
• Creative and entrepreneurial, with the ability to identify new ideas, partnerships and growth opportunities.
• Strong operational and project management skills with the ability to manage multiple priorities.
• Proactive, solutions-oriented and accountable, with strong stakeholder and partner management skills.
  
  

About The Team

Why you'll love working here:

• Our employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based.
• Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to culture and inclusion empowers us to bring our authentic selves and unique differences to work every day.
• Socially responsible. We want to minimize our products impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models.
  
  

What We Value

At Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ. We're as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions. This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily.

Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.