Job Description & Requirements
We are seeking a detail-oriented and innovative E-Commerce Customer Service Executive to manage and deliver exceptional service and support to our clients across various communication channels. This role involves handling inquiries, resolving issues efficiently, and ensuring a seamless customer experience that reflects our commitment to excellence and innovation in service.
Responsibilities
- Respond promptly and accurately to customer enquiries across various platforms
- Manage return and refund requests efficiently via e-commerce platforms
- Liaise with internal departments to ensure seamless customer service
- Perform ad hoc duties as assigned by management
- Handle front counter operations, including repair collections and walk-in requests
- Address customer complaints, feedback, and calls with professionalism and empathy
- Schedule deliveries and service appointments with precision
- Coordinate with internal teams to resolve issues and ensure timely service
- Maintain composure and effectiveness in a fast-paced environment
- Utilize strong communication and computer skills to support daily operations
Qualifications & Skills
- Prior experience in customer service is preferred
- Diploma or degree in Marketing, Business, E-Commerce, or a related field.
- Ability to multitask and thrive in a dynamic, high-pressure setting
- Exceptional problem-solving and critical thinking abilities
- Detail-oriented with a passion for delivering outstanding customer experiences
- Proficient in Microsoft Office and Google Workspace
Salary & Benefits
- Competitive base salary with performance-based incentives.
- Opportunities for professional development and training.
- Comprehensive health and wellness benefits.
- Hybrid work arrangements for enhanced flexibility.
