Ecommerce Administrative / Marketing Assistant

Duration: 3 + 9 months=12 months Contract

Location: Ubi Oxley Bizhub

Working Hours: Monday - Friday 9.30am to 6.30pm, Saturday 9am-1pm

Training Provided, 1 Year Gap Year OK

Roles & Responsibilities

Main Responsibilities

1. Video Editing:

. Video editing using Capcut for Live Stream Clips Daily on Tiktok accounts.

. Video editing for products poster for Facebook/IG/Telegram

2. Order Processing:

. Manage E-commerce platform orders packing, coordinate deliveries, and handle returns or exchanges.( Facebook/Website/Tiktok/Shopee/Lazada)

3. Customer Support:

. Respond to customer inquiries via chat or email.

. Assist with product recommendations and resolve issues.

4. Promotions:

. Set up discounts, sales, and special offers Postings on Facebook/Telegram using Canvas

. Coordinate with the marketing team for campaigns.

5. Inventory Management:

. Track stock levels and update inventory system.

6. Product Management:

. Upload new products, descriptions, and pricing on the website.

. Update stock levels and ensure accurate product details.

7. Content Coordination:

. Ensure product photos and banners are consistent and appealing.

8. TikTok Live Support:

. Support hosts during live events by preparing items and engaging with viewers during working hour

9. . Any other additional duties or tasks assigned

Key Skills

. Familiarity with e-commerce platforms (e.g., Facebook/IG/Tiktok/Shopee).

. Skill in Adobe Illustrator / Photoshop/ Capcut/ Canvas

. Strong organizational and communication skills.

. Customer service experience.

. Confidence in assisting or participation in live social media events.