E-commerce Operations Specialist (Pet Products)

Job Description

We are a growing e-commerce company focusing on pet supplies and peripherals, with a core range of cat products. We are looking for a creative specialist who is familiar with Southeast Asian e-commerce platforms. In this role, you will oversee operations on Shopee and TikTok, drive brand growth, and attract pet-loving consumers through engaging visual content and marketing initiatives-ultimately boosting sales and brand visibility.

Key Responsibilities

1. Multi-platform Store Operations

• Manage the daily operations of Shopee, TikTok and Lazada stores, including product listings, promotions, order processing, and customer service.

• Analyze platform data, optimize product pages and keywords to improve ranking and conversion rate.

2. Content Creation & Visual Design

• Produce eye-catching product photos, short videos, and creative content highlighting product features and pet use scenarios.

• Proficient in design tools (e.g., Canva, Photoshop) and video editing software (e.g., CapCut, Premiere).

3. Social Media & Marketing Campaigns

• Plan and execute TikTok livestreams and short video campaigns to interact with pet communities and increase engagement.

• Assist with ad material creation and tracking performance, ensuring ROI optimization.

4. Market & User Insight

• Monitor pet industry trends, analyze competitors, and propose product or marketing improvements.

• Gather user feedback and assist in enhancing product and service experience.

Requirements

1. Experience & Skills

• Minimum 1 year of e-commerce operations experience, familiar with Shopee, TikTok, and Lazada platform policies and strategies.

• Able to independently handle visual content production (photo & video).

• Experience in pet products or related categories is a strong advantage.

2. Personal Qualities

• Passionate about pets, especially cats, with understanding of pet product markets and user needs.

• Creative, social-media savvy, and able to identify content trends.

• Strong results orientation, analytical mindset, and willingness to learn.