E-commerce Livestream Operations Executive

Working Hours:

- 5 working days per week, with flexible working hours and clock-in arrangements.

- Must be available to support evening livestream sessions, mainly for new product launches. Some shifts may extend past midnight, working closely with the livestream host to ensure smooth operations.

Job Responsibilities:

1. Pre-Livestream Preparation

- Coordinate with livestream hosts and prepare for new product launches.

- Set up the livestream backend, including product links, promotions, discounts and inventory settings.

- Ensure all livestream data and settings are properly checked in advance.

2. Livestream Operations

- Provide real-time support to the livestream host during sessions.

- Monitor livestream performance and sales data, manage the livestream flow, respond to comments and handle any unexpected situations.

3. Order Fulfilment & Customer Service

- Follow up on orders after each livestream and arrange timely delivery.

- Handle customer enquiries, after-sales services, returns, exchanges and negative reviews.

4. Data Analysis & Daily Operations

- Review and analyse livestream performance data.

- Maintain product links and listings.

- Coordinate and prepare upcoming livestream schedules.

Requirements:

- Detail-oriented, responsible and proactive.

- Able to respond promptly and handle tasks efficiently.

- Willing to work evening shifts, including shifts extending past midnight.

- Familiarity with e-commerce platforms, backend systems, order fulfilment and after-sales procedures will be an advantage.