Company Overview
Woah Group is Asia's leading distributor and retailer of high-quality sports supplements and owner of the WOAH! brand.
Job Summary
Drive and manage end-to-end e-commerce sales, marketing campaigns, and operations to boost brand awareness and sales performance. Collaborate cross-functionally to ensure seamless campaign execution, inventory management, and customer satisfaction.
Responsibilities
- Develop and execute comprehensive e-commerce sales and marketing campaigns to increase brand visibility and sales across multiple platforms
- Collaborate with Relationship Managers (RM) and Key Account Managers (KAM) to align strategies and drive platform-specific growth
- Maintain accurate and up-to-date product listings including descriptions, pricing, status, and images on all e-commerce sites
- Manage inventory levels across platforms to ensure availability and minimize stock issues
- Analyze and report on e-commerce KPIs such as sales, conversion rates, and traffic to inform business decisions
- Deliver prompt and effective customer service to maintain high chat performance and customer satisfaction
- Coordinate with fulfillment teams to ensure timely order processing and adherence to service level agreements (SLAs)
- Partner with marketing teams to conceptualize and support marketing initiatives and ensure campaign communication reaches target audiences via social platforms
- Assist Finance teams by accurately documenting online sales, purchase orders, requisition forms, and invoices into the system promptly
- Collaborate with Design teams to ensure all required images are produced accurately and on time
Required competencies and certifications
- Proven ability to organize and manage multiple tasks efficiently under tight schedules and deadlines
- Strong written and verbal communication skills to support cross-team collaboration and customer interaction
- Ability to work independently and collaboratively within a team environment
- Meticulous attention to detail in managing product information and documentation
Preferred competencies and qualifications
- 1-2 years of relevant industry experience in e-commerce sales, marketing, or operations
- Candidates with more years of relevant experience may be considered for Senior and Manager position
