Job Summary
Manage and execute daily e-commerce operations, driving seamless order fulfillment, customer engagement, and product presentation to enhance online sales performance and brand presence.
Responsibilities
- Prepare and pack customer orders accurately to ensure timely delivery and customer satisfaction
- Manage and update product listings across multiple e-commerce platforms including Shopee, Lazada, and Tiktok to optimize visibility and sales
- Respond promptly and effectively to customer enquiries via platform chats to resolve issues and enhance customer experience
- Collaborate with cross-functional teams such as product management, graphics, and sales to align e-commerce activities with business goals
- Coordinate and manage live streaming sessions on screen and backend to promote products and engage customers
- Create and curate engaging content for social media platforms to support brand awareness and product launches
- Liaise with Key Opinion Leaders (KOLs) to coordinate brand/product launches and ensure content is current and impactful
- Proficiency in Photoshop and Canva would be a plus.
- Adapt communication and problem-solving approaches to respond effectively to dynamic e-commerce situations
- Prioritize multiple tasks and manage time efficiently to meet operational deadlines and business objectives
Preferred competencies and qualifications
- Experience with Photoshop and Canva for content creation and graphic design
Other Information
- Work schedule: 5-day work week with Saturdays included on a rotation basis
- Working hours: 9am - 5pm
- Annual leave: 14 days per calendar year
