E-Commerce cum HR

Commitment: Full-time
Industry: Food, e-commerce, livestream commerce

About Us

We are growing beyond online orders into platforms like Shopee, TikTok Shop, Lazada, livestreaming, pop-ups, and frozen ready-to-eat products.

We are looking for a hands-on and organised team member to support our e-commerce operations, fulfilment coordination, marketing activities, customer communication, and basic HR matters.

This role is suitable for someone who wants to learn how a food business works from the ground up and be involved in the journey of bringing products from kitchen to market.

Role Overview

You will work closely with the founder to support day-to-day business operations, including product listings, online orders, packaging coordination, delivery follow-ups, livestream support, influencer coordination, customer enquiries, and manpower matters.

This is not a fully desk-bound role. You should be comfortable with hands-on work, coordination, and solving problems as they come.

Key Responsibilities

E-Commerce

• Manage and update product listings on Shopee, TikTok Shop, Lazada, and other sales channels

• Coordination with designers on the packaging

• Upload product photos, descriptions, pricing, variations, stock information, and promotions

• Monitor online orders and customer enquiries

• Assist with campaign setup, vouchers, bundles, and livestream deals

• Communicate with customers regarding orders, products, and delivery updates

Marketing Support

• Assist with influencer, livestream host, and content creator coordination

• Prepare products, samples, talking points, and promotional details for livestream events

• Support TikTok Live, Shopee Live, and other marketing campaigns

HR & Admin Support

• Assist with monthly payroll preparation for staff

• Track attendance, working hours, leave, and basic staff records

• Coordinate simple payment records and payroll-related documents

What You Will Learn

• How to sell food products on Shopee, TikTok Shop, and Lazada

• How product launches, livestream campaigns, and influencer collaborations work

• How packaging, delivery, fulfilment, and customer experience are managed

• How manpower and day-to-day operations are coordinated in a growing business

• How a business owner makes decisions across product, marketing, operations, and customers

Requirements

• Responsible, organised, proactive, and willing to learn

• Comfortable with hands-on work and coordination

• Good communication skills with customers, suppliers, partners, and team members

• Detail-oriented when handling listings, orders, delivery information, and staff matters

• Able to manage multiple tasks and follow up properly

• Interested in e-commerce, food, social media, operations, or business management

• Basic Canva, TikTok, Shopee, Lazada, Google Sheets, or Excel experience is a bonus

• Training will be provided

Who This Role Is For

This role is for someone who wants more than a narrow desk job. You will get to see the behind-the-scenes of a growing food business, from online selling and product launches to fulfilment, marketing, customer service, and manpower coordination.

You should be someone who is willing to learn, ask questions, take initiative, and figure things out together with a growing brand.