Company Overview
ZEN'YU is an authorized distributor of premium sports, medical, and lifestyle products from Germany, UK, Europe, Australia, and New Zealand. They sell through medical and sports resellers and online marketplaces including Redmart, LazMall, ShopeeMall, NTUC Online and Decathlon.
Job Summary
You will support customers by responding to enquiries and managing e-commerce orders, ensuring accurate inventory records, timely order processing, and coordination with the warehouse for stock management.
Responsibilities
- Respond promptly to customer enquiries via messages and social media platforms to provide accurate product information and support
- Assist customers with online purchases by picking and packing products efficiently to ensure order accuracy
- Maintain accurate inventory records by entering package and sales details to support stock management
- Process orders by verifying details, packing items, and arranging timely delivery to meet customer expectations
- Conduct stock checks and report low stock or discrepancies to coordinate replenishment with the warehouse
- Use social media and e-commerce platforms confidently to manage customer interactions and order fulfilment
Preferred competencies and qualifications
- Fluent in English to communicate clearly with customers and suppliers
- Friendly, approachable, and service-oriented attitude to enhance customer experience
- Detail-oriented and organized to maintain accurate records and manage multiple tasks
- Ability to communicate effectively with Mandarin-speaking customers and suppliers is an advantage
Other Information
- Location: Macpherson MRT, 160 Paya Lebar Rd, Orion #02-04
- Work hours: 9am - 6pm Mon-Fri
- Preference for candidates residing near Ubi, Paya Lebar, Geylang, Circuit Rd, or Macpherson
